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Lithia Motors · Katy Honda, Katy, TX

# Express Lube Advisor

Katy Honda, Katy, TX Full-time 

Listed on Lithia Motors’s official careers site. Posted October 19, 2026. Check that it is still open and apply there.
[Apply on Lithia Motors’s careers site →](https://lithia.wd504.myworkdayjobs.com/LithiaCareers/job/Katy-Honda-Katy-TX-77450/Express-Lube-Advisor_R118482)

[OpenNash Jobs](https://jobs.opennash.com/) / [Lithia Motors](https://jobs.opennash.com/companies/lithia-motors/) / Express Lube Advisor

## Job description

### Dealership

L0359 Katy Honda Katy Honda

### What You'll Do

Answer incoming telephone calls in a friendly and professional manner in accordance with Incoming Telephone Calls standards (ITC).

### Follow the Initial Customer Contact (ICC) process

Greet customers in a friendly and professional manner. Identify, confirm and offer resolution to customer concerns. Communicate with customer what needs to be done, how much it will cost and when service will be complete. Assess customer needs by conducting a vehicle walk around. Attain agreement from customer for service needs. Offer a multi-point inspection. Write accurate repair orders using ADP system.

### Follow the Interim Customer Contact (ICC2) process

Provide estimates that are accurate and support upfront pricing guarantee. Obtain approval to review findings of multi-point inspection and associated prices. Obtain approval to proceed with Additional Service Requests. Dispatch repair orders to technicians following department dispatch policy and utilizing cost control methods. Communicate with technicians to gain clear understanding of services required and/or performed.

Follow-up with customer during repair/servicing of vehicle so they are aware of status.

### Follow the Customer Delivery (CD) process

Receive and process cash or credit payment for all services performed. Upon completion of service promptly and professionally deliver vehicle to customer. Ensure the Sales 2 Service process is completed thoroughly by welcoming the customer and explaining what we will provide them.

### What You'll Bring

Strong attention to detail Sense of urgency Excellent communication Typing – ability to type efficiently in order to enter repair orders. Mathematics – calculating service costs and counting change. Basic computer skills Acceptable driving record and a valid driver's license in your state of residence. ​

## At a glance
- Posted by the employer: Oct 19, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 1 day
- Location: Katy Honda, Katy, TX
- Employment type: Full-time[Apply on Lithia Motors’s careers site →](https://lithia.wd504.myworkdayjobs.com/LithiaCareers/job/Katy-Honda-Katy-TX-77450/Express-Lube-Advisor_R118482)

## More jobs at Lithia Motors

### [F&I Manager](https://jobs.opennash.com/companies/lithia-motors/jobs/20b02a451feda4f52b27/)

Katy Honda, Katy, TX

### [Automotive Sales Representative](https://jobs.opennash.com/companies/lithia-motors/jobs/7f559c34f8fc40f01dd9/)

Katy Honda, Katy, TX

### [Honda Service Technician](https://jobs.opennash.com/companies/lithia-motors/jobs/ee43cf53d96bd074857f/)

Katy Honda, Katy, TX

### [Lube Technician](https://jobs.opennash.com/companies/lithia-motors/jobs/43ec9c986d68fa9c33ed/)

Katy Honda, Katy, TX

### [Service Technician - Class B](https://jobs.opennash.com/companies/lithia-motors/jobs/e3755522b47dfa6f1c77/)

Katy Honda, Katy, TX

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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