[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Lennox International jobs](https://jobs.opennash.com/companies/lennox-international/) · [Search jobs](/search/) Lennox International # Analyst - Consumer Support Listed on Lennox International’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on Lennox International’s careers site →](https://indiacareers-lennox.icims.com/jobs/54799/analyst---consumer-support/job?in_iframe=1) [OpenNash Jobs](https://jobs.opennash.com/) / [Lennox International](https://jobs.opennash.com/companies/lennox-international/) / Analyst - Consumer Support ## Job description Company Profile Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. ### Job Description Communication Skills: Fluent English Proficiency: As the role supports U.S. consumers, fluency in English is essential. This includes clear verbal communication, proper pronunciation, and professional tone. ### Excellent Verbal and Written Communication Ability to communicate clearly and effectively both over the phone and in writing. This is crucial for maintaining a positive customer experience and resolving issues. ### Active Listening Good listening skills are important to understand the customer's concerns and guide them appropriately through non-technical solutions. ### Cultural Sensitivity Understanding of U.S. communication styles, expectations, and cultural differences to ensure smooth and effective interactions. ### Customer Service Skills Strong Customer Focus: Ability to empathize with customers, address their concerns, and deliver excellent customer experience, even if the issue cannot be fully resolved in the first interaction. ### Patience and Professionalism Ability to remain calm and professional in all situations, especially when dealing with frustrated or upset consumers. ### Clear Problem Solving Ability to provide basic support (e.g., assisting with product inquiries, warranty coverage, registration of products, locate documents) or direct the customer to the appropriate online resources. ### De-escalation Skills Ability to manage challenging situations and de-escalate conflicts, ensuring that the consumer feels heard, and their concerns are addressed. ### Problem-Solving Abilities A strong ability to analyze issues and provide clear and accurate solutions. Even though it’s a first-tier role, the ability to handle basic concerns and escalate when necessary is crucial. ### Call Handling Skills Efficient in managing call flow, multitasking (e.g., using CRM tools while talking to customers), and maintaining professionalism in every interaction. ### Conflict Resolution Ability to de-escalate situations with upset or frustrated consumers and provide satisfactory resolutions. ### Product and Company Knowledge Basic HVAC Product Knowledge: Basic technical aptitude of mechanical products. Training will be provided, but having some familiarity with terms like air conditioning, thermostats, and filters can be beneficial. ### Company Policies and Procedures Understanding the company’s policies, procedures, and product offerings so you can answer common questions (warranty coverage and exclusions) and provide accurate information to customers. ### Technical Skills (Non-Technical) Salesforce Experience: Familiarity with Salesforce to log and track customer interactions. ### Basic Computer Skills Strong experience in using software like Microsoft Office (Word, Excel, etc.) for handling administrative tasks and documenting customer issues or feedback. ### Multitasking Ability to handle multiple tasks, such as managing customer inquiries while inputting data into Salesforce or updating case statuses. ### Time Management and Organization Efficient Call Handling: Ability to manage call time effectively without compromising the quality of service. While some calls may require longer conversations, it's important to keep the interactions efficient and focused. ### Task Prioritization Ability to prioritize multiple customer inquiries and resolve them in a timely manner, especially in a high-volume environment. ### Soft Skills Empathy: Ability to understand the customer's feelings and needs, helping to build rapport and make the customer feel valued. ### Positive Attitude Always maintain a positive and solution-oriented approach, even if you don’t have immediate answers or resolutions. ### Attention to Detail Ensuring all customer information is captured accurately, following up on pending cases, and documenting interactions properly in Salesforce. ### Qualifications Experience Previous Customer Service Experience: 5 plus years of experience in any customer-facing role, particularly in a contact center environment, is highly valued. ### Experience in a B2C (Business to Consumer) Setting Familiarity with handling consumer inquiries, even if they’re not technical in nature, would be an asset. ### Shift Assignment Ability to Work U.S. ### Hours Supporting U.S. consumers, the role requires working in shifts that align with U.S. time zones, 8:00AM-6:00PM CST. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days[Apply on Lennox International’s careers site →](https://indiacareers-lennox.icims.com/jobs/54799/analyst---consumer-support/job?in_iframe=1) ## More jobs at Lennox International ### [Advanced Technology Intern](https://jobs.opennash.com/companies/lennox-international/jobs/cc3ba58ebf043ad8de08/) ### [Assembler I](https://jobs.opennash.com/companies/lennox-international/jobs/9aa06d788563d372c180/) ### [Billing Clerk](https://jobs.opennash.com/companies/lennox-international/jobs/f0e6639ae511a55277c9/) ### [Brazer I](https://jobs.opennash.com/companies/lennox-international/jobs/3b38f3aa5bdce8450f95/) ## Similar jobs at other companies ### [Trade Support Analyst](https://jobs.opennash.com/companies/totalenergies/jobs/b38e822b33fd7e2ab0ea/) TotalEnergies ### [|Energy Trading| Trade Support Analyst](https://jobs.opennash.com/companies/totalenergies/jobs/5d85c908af597fc077de/) TotalEnergies ### [it retail support analyst](https://jobs.opennash.com/companies/richemont/jobs/b8fa294c7ad15704283b/) Richemont ### [Sr Technical Support Analyst (ONSITE)](https://jobs.opennash.com/companies/munson-healthcare/jobs/c661d7900e4f3427d78f/) Munson Healthcare ### [IT Service Management Analyst - Japanese Support](https://jobs.opennash.com/companies/accenture/jobs/4d3f291e87f096580e61/) Accenture OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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