[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Leidos jobs](https://jobs.opennash.com/companies/leidos/) · [Search jobs](/search/) Leidos · Kansas City, MO # Customer Service Representative Kansas City, MO On-site $45,500.00 - $82,250.00 Customer Support Listed on Leidos’s official careers site. Posted October 10, 2026. Check that it is still open and apply there. [Apply on Leidos’s careers site →](https://leidos.wd5.myworkdayjobs.com/External/job/Kansas-City-MO/Customer-Service-Representative_R-00194327) [OpenNash Jobs](https://jobs.opennash.com/) / [Leidos](https://jobs.opennash.com/companies/leidos/) / Customer Service Representative ## Job description The NISC IV program at Leidos is seeking a Customer Service Representative to support the FAA customer's Business Operation Center (BOC). This is an onsite position in the Kansas City office 5 days per week. In this role you will perform the following duties: Provide high-level customer support of the Benefits Operation Center (BOC) call center function, answering calls, providing various federal benefit, retirement, and HR information to customers. Direct customers to links and web pages for additional information and/or elevate complex issues to a BOC HR Assistant or Specialist for additional support. Research and assist with the preparation of documentation regarding policies and procedures for Benefits/HR. Certifies and processes a variety of benefit forms for FAA customers, to include Temporary Continuation of Coverage determination and coordination. Researches benefit and HR policies and procedures for use in answering inquiries. Maintains and updates customer files and follows up on relevant documentation. Research benefit and HR policies and procedures for use in answering inquiries Support the BOC and it's clients in various administrative and clinical matters related to the operation of the BOC. Work with BOC management to resolve issues and coordinate processes in support of the BOC mission and FAA customers. ### Note These duties are not a complete list. There may be other required duties as well. ### Basic Qualifications Typically requires high school diploma or equivalent and 3 – 5 years of prior relevant experience although a Bachelor's degree is preferred. Ability to obtain a Public Trust clearance Preferred Qualifications: Prior Federal benefits and customer service experience preferred. Compensation will be $30/hour based on experience and education. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. ### Original Posting October 9, 2026 For U.S. ### Positions While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. ### Pay Range Pay Range $45,500.00 - $82,250.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. ## At a glance - Posted by the employer: Oct 10, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 8 days - Location: Kansas City, MO - Work arrangement: On-site - Pay: $45,500.00 - $82,250.00[Apply on Leidos’s careers site →](https://leidos.wd5.myworkdayjobs.com/External/job/Kansas-City-MO/Customer-Service-Representative_R-00194327) ## More jobs at Leidos ### [Enterprise Service Desk Specialist](https://jobs.opennash.com/companies/leidos/jobs/2f390960eeb26bc3c016/) Kansas City, MO ### [Resource Analyst - Primavera](https://jobs.opennash.com/companies/leidos/jobs/fc3db0d0f0168426480e/) Kansas City, MO ### [Bilingual Customer Service Representative](https://jobs.opennash.com/companies/leidos/jobs/b559187cd7c69e5c3975/) Albuquerque, NM ### [Bilingual Customer Service Representative](https://jobs.opennash.com/companies/leidos/jobs/a35f2603a52065f426aa/) Indianapolis, IN ## Similar jobs at other companies ### [Customer Service Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/f6dabec2462588201643/) Genuine Parts · Albany, NY ### [Customer Service Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/106f2f846443006e31ef/) Genuine Parts · Anchorage, AK ### [Customer Service Representative](https://jobs.opennash.com/companies/sanmina-sci/jobs/ea1e864ed0aed28ce1ab/) Sanmina-SCI · Tatabanya, HU ### [Representative II, Customer Service Operations](https://jobs.opennash.com/companies/cardinal-health/jobs/a42b919930b550400ad9/) Cardinal Health · International ### [Customer Service Representative](https://jobs.opennash.com/companies/albertsons/jobs/411a7dc1f9568058b68d/) Albertsons · Melrose, MA, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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