[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Leidos jobs](https://jobs.opennash.com/companies/leidos/) · [Search jobs](/search/) Leidos · Norfolk, VA # Service Desk RDM Tier II Technician Norfolk, VA Skilled Trades & Maintenance Listed on Leidos’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on Leidos’s careers site →](https://leidos.wd5.myworkdayjobs.com/External/job/Norfolk-VA/Service-Desk-RDM-Tier-II-Technician_R-00191291) [OpenNash Jobs](https://jobs.opennash.com/) / [Leidos](https://jobs.opennash.com/companies/leidos/) / Service Desk RDM Tier II Technician ## Job description The SMIT Service Desk RDM Tier II Team has an opening for an experienced technician to work in our Norfolk VA office. This team receives escalated issues from Tier I and provides Tier I and II technical software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and services. They manage network devices in addition to end user machines, such as printers and scanners. In doing so, they utilize advanced server-based tools and also conduct research and create new knowledge articles. ### Primary Responsibilities As a Service Desk RDM Technician, you will: Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently. Develop and use automated tools to implement solutions. Peer mentoring to Tier I agents. Review incoming requests, both computer generated and verbal, then sort, code and take initiative to prioritize tasks for proper action to manage time efficiently. Demonstrate excellent phone and email support with effective verbal and written communication skills. Following standardized work instructions and documenting work completed according to established policy. Resolve problems independently or collaborate with team mates to resolve issues. Interacts with higher-tier specialty organizations, i.e., Engineering and Network Operations. Collaboration with customer and industry partners to solve complex problems. Demonstrate critical thinking skills to quickly understand complex systems. Work on many tasks simultaneously in a high-pressure environment. Interact with individuals on all organizational levels. Develop and strengthen peer mentoring skills. ### Basic Qualifications High school education or equivalent and a minimum of 2 years of relevant IT experience, or equivalent combination of experience and college level education. Minimum of 6 months of tenure with the NMCI Service Desk in good standing. 8570 IAT II certification, such as CompTIA Security +CE or equivalent. Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role. Superior skills in both written and verbal communication. Proficiency with Microsoft PowerShell. Strong problem-solving skills. Advanced knowledge of computer and networking technology. Ability to effectively document issues, troubleshooting steps, and resolutions implemented. Understands NMCI internal structure, processes and tools. Able to effectively utilize ticketing and Knowledge Management System. Must be a US Citizen. Able to work assigned shifts as needed, including overnights and weekends. Proactive learner who takes ownership of their own growth and career development. ### Preferred Qualifications Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk. 2 years of experience on NMCI Service Desk in good standing. Microsoft AZ-900 and/or AZ-104 certifications. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. ### Original Posting September 3, 2026 For U.S. ### Positions While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. ### Pay Range Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Norfolk, VA[Apply on Leidos’s careers site →](https://leidos.wd5.myworkdayjobs.com/External/job/Norfolk-VA/Service-Desk-RDM-Tier-II-Technician_R-00191291) ## More jobs at Leidos ### [Service Desk SRM Technician](https://jobs.opennash.com/companies/leidos/jobs/6ff26e825a3f416b2d21/) Norfolk, VA ### [Service Desk Tier I Technician](https://jobs.opennash.com/companies/leidos/jobs/e087dac629866295d67c/) Norfolk, VA ### [Shipboard Installer 3 / Fiber Optic Technician](https://jobs.opennash.com/companies/leidos/jobs/7150445962abd05f9735/) Norfolk, VA ### [Deployable TARP Field Representative](https://jobs.opennash.com/companies/leidos/jobs/25e9616ef031bfd597f4/) Norfolk, VA ### [Network Monitor Specialist](https://jobs.opennash.com/companies/leidos/jobs/7a7649e8cb981534ca89/) Norfolk, VA ## Similar jobs at other companies ### [NCIS Help Desk Analyst Tier 1 | Active Top Secret clearance](https://jobs.opennash.com/companies/general-dynamics/jobs/c964711d82beb62d1658/) General Dynamics · Quantico, VA, US ### [NCIS Help Desk Analyst Tier 2 | Active Top Secret clearance](https://jobs.opennash.com/companies/general-dynamics/jobs/1bf67bd2a6864508615e/) General Dynamics · Quantico, VA, US ### [Service Desk Analyst](https://jobs.opennash.com/companies/huntington-bank/jobs/f2fd0f1959ca6c3ab9c0/) Huntington Bank · Tupelo, MS ### [Service Desk Clerk](https://jobs.opennash.com/companies/kroger/jobs/a45af693d0a198d462f2/) Kroger · Arvada, CO, United States ### [Employee Service Desk Representative](https://jobs.opennash.com/companies/genuine-parts/jobs/efa4a2d0ac9717b49833/) Genuine Parts · Atlanta, GA OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)