[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Legrand jobs](https://jobs.opennash.com/companies/legrand/) · [Search jobs](/search/) Legrand · Mascoutah, IL # Customer Service Project Coordinator Mascoutah, IL, United States On-site Customer Support Listed on Legrand’s official careers site. Posted September 2, 2026. Check that it is still open and apply there. [Apply on Legrand’s careers site →](https://iadugs.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/480) [OpenNash Jobs](https://jobs.opennash.com/) / [Legrand](https://jobs.opennash.com/companies/legrand/) / Customer Service Project Coordinator ## Job description At a Glance Legrand has an exciting opportunity for a Customer Service Project Coordinator to join the Cablofil Team in Mascoutah, IL. The Project Manager leads high value customer and operational initiatives from initial scoping through execution and delivery. This hybrid role blends strategic project leadership with deep customer, operational, and sales support alignment to ensure successful outcomes across complex and high visibility projects ## Responsibilities What Will You Do? Strategic Project Leadership Own full project lifecycle from planning to delivery for major initiatives. Develop and manage project plans, budgets, timelines, and success metrics. Lead cross‑functional teams, providing clear direction, motivation, and accountability. Manage scope, risks, issues, and quality throughout the project lifecycle. Communicate progress and risks to executives, stakeholders, and customers. VIP Customer & Special Accounts Management Serve as primary contact for VIP/high‑value customers and projects >$100K. Coordinate customer communications, expectations, audits, and performance reviews. Conduct regular status meetings with customers and internal teams. Operational & Order Management Excellence Oversee order processing, quotes, freight analysis, and documentation accuracy. Manage product availability, lead times, shipping schedules, and delivery accuracy. Maintain and update customer portals, reports, and forecasting tools. Analyze bills of material for product compatibility and accuracy. Resolve RMAs, credits/debits, and operational issues promptly. Reporting, Systems & Process Improvement Prepare tracking, hold, open‑order, and back‑order reports. Establish and refine project templates, tools, and best‑practice processes. Use ERP, CRM, SAP, and other systems to manage workflows and data integrity. Leadership & Collaboration Build strong relationships with internal teams, executives, customers, and suppliers. Influence decisions, drive alignment across sales, customer service & operations. Support training, professional development, and continuous improvement culture. ## Qualifications ### Education & Experience Bachelor’s degree in business, engineering, or related field, or equivalent experience. 5+ years in project, operations, customer service, or account management roles. Demonstrated experience leading cross‑functional teams and high‑value customer accounts. ### Skills & Competencies Strong leadership, communication, and relationship‑building skills. Advanced organizational, analytical, and time‑management abilities. Expertise in ERP/CRM systems (SAP, Salesforce, etc.) and Microsoft Office. Ability to manage operational details while maintaining strategic project oversight. Capable of working in ambiguous environments and driving results. Strong problem‑solving skills and continuous improvement mindset. ## At a glance - Posted by the employer: Sep 2, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 47 days - Location: Mascoutah, IL, United States - Work arrangement: On-site[Apply on Legrand’s careers site →](https://iadugs.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/480) ## More jobs at Legrand ### [Logistics Coordinator](https://jobs.opennash.com/companies/legrand/jobs/8abd935708f7f133c982/) Mascoutah, IL, United States ### [Manufacturing Engineer](https://jobs.opennash.com/companies/legrand/jobs/69756e8b55aa7ed941e2/) Mascoutah, IL, United States ### [Manufacturing Supervisor (2nd Shift)](https://jobs.opennash.com/companies/legrand/jobs/ae47ebdf2a3df1c9d25c/) Mascoutah, IL, United States ### [Customer Support Specialist](https://jobs.opennash.com/companies/legrand/jobs/3653c021fc7f70023eb8/) Reading, South East England, United Kingdom ### [Manager](https://jobs.opennash.com/companies/legrand/jobs/1ef56b03b0fb855b101a/) Mumbai, Maharashtra, India ## Similar jobs at other companies ### [Group Coordinator Lead - Customer Service Rep](https://jobs.opennash.com/companies/deutsche-post/jobs/9e3aedb67d219b24cf7b/) Deutsche Post · Newville, Pennsylvania, United States of America ### [Project Coordinator/Customer Service Agent](https://jobs.opennash.com/companies/dsv/jobs/ef016bf27d1ac3b832e8/) DSV · Whitestown, IN, US ### [Site Project Coordinator](https://jobs.opennash.com/companies/hitachi/jobs/e7c23d407773697e755e/) Hitachi · Remote ### [Project Coordinator](https://jobs.opennash.com/companies/jones-lang-lasalle/jobs/435f6af335a47bbef08f/) Jones Lang LaSalle · Atlanta, GA ### [Project Coordinator](https://jobs.opennash.com/companies/jones-lang-lasalle/jobs/a37dc460edbb9fac719a/) Jones Lang LaSalle · Fairburn, GA OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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