[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Las Vegas Sands jobs](https://jobs.opennash.com/companies/las-vegas-sands/) · [Search jobs](/search/) Las Vegas Sands · Singapore # Intern, Customer Experience (CX) Analytics & Process Improvement Singapore Early career Data & Analytics Listed on Las Vegas Sands’s official careers site. Posted September 18, 2026. Check that it is still open and apply there. [Apply on Las Vegas Sands’s careers site →](https://marinabaysands.wd102.myworkdayjobs.com/External/job/Centennial-Tower-Singapore/Intern--Customer-Experience--CX--Analytics---Process-Improvement_JR10002466) [OpenNash Jobs](https://jobs.opennash.com/) / [Las Vegas Sands](https://jobs.opennash.com/companies/las-vegas-sands/) / Intern, Customer Experience (CX) Analytics & Process Improvement ## Job description LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. ### Job Responsibilities Internal Audits / Quality Assurance - (Food & Beverage / Attractions / Casino / Others) Experience and utilize the products & services offered to both city and hotel guests at various touchpoints in Marina Bay Sands. Perform monthly Internal Audits to measure both service and hardware such as: Purchase a ticket and experience our world-class entertainment offerings (ArtScience Museum, Sands SkyPark Observation Deck and Sands Theatre) Dine and get first-hand experience in the different F&B outlets Cleanliness and maintenance checks of premium high impact areas within MBS Evaluate the experience and provide a full report based on service and hardware. Ensure that all internal audits are being carried out while maintaining data accuracy, integrity, and in accordance to Marina Bay Sands’ brand standards. Analyze data points from the Internal audit program to share insights to operational stakeholders. Support on monthly / weekly reporting for Internal audits and the maintenance of the digital solution(QTX) used to collect these data from all stakeholders. Projects Work on related projects and make recommendations for continuous improvement, based on processes, to drive business and revenue. Ensure that all projects initiated are completed within specified time frame and followed through and monitored regularly Perform any other duties and responsibilities as and when assigned by Manager and above. Voice of Customer (Surveys) Read daily guest comments/feedback about their stay. Identify if there are any repeat issues which needs to be highlighted to the departments. Analyse and categorize feedback based on a category. Search for possible gaps in the process and offer suggestions for corrective actions / improvements. ### Required Experience Exposure in customer service would be an advantage. Proficient in using Microsoft Office Suite including Word, Excel and PowerPoint is mandatory. Hands-on experience of data analysis using tools such as SQL, Power BI, etc. will be an advantage Presence / Behavioral Characteristics Passion for providing exceptional customer service; customer-focused. Possess good interpersonal and communication skills (written and spoken) Detail-oriented, Resourceful, Organized, Meticulous and Mature Good planning and execution skills Team player. Possess positive attitude, proactive and able to multi-task Able to work flexible hours (as requested) Maintain the highest ethical standards, level of commitment and ability to cope with complexity and change Have a well-groomed and professional disposition at all times. Physical Requirements / Work Environment Work inside and continuously maneuver in and around all areas of the offices and within the properties Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company. ## At a glance - Posted by the employer: Sep 18, 2026 - First seen by OpenNash: Jul 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 99 days - Location: Singapore[Apply on Las Vegas Sands’s careers site →](https://marinabaysands.wd102.myworkdayjobs.com/External/job/Centennial-Tower-Singapore/Intern--Customer-Experience--CX--Analytics---Process-Improvement_JR10002466) ## More jobs at Las Vegas Sands ### [Analyst (Customer Experience Analytics & Process Improvement)](https://jobs.opennash.com/companies/las-vegas-sands/jobs/685e7c437fa4ff706f41/) Singapore ### [Assistant Manager/Manager, Business Strategy and Analytics](https://jobs.opennash.com/companies/las-vegas-sands/jobs/dd8976a1309d695147e6/) Singapore ### [Associate Analyst/Analyst, Campaign Analytics](https://jobs.opennash.com/companies/las-vegas-sands/jobs/782274336c30ec37ffac/) Singapore ### [Associate Analyst/Analyst/Senior Analyst, Customer Analytics](https://jobs.opennash.com/companies/las-vegas-sands/jobs/41c7479c1ff8490d834f/) Singapore ### [Associate Analyst/Analyst/Senior Analyst, Data Analytics](https://jobs.opennash.com/companies/las-vegas-sands/jobs/6633bc57a1cf1b3cdf79/) Singapore ## Similar jobs at other companies ### [Data Analytics Engineer (Oracle, SQL, PLSQL, PowerBI, Python), 3-5 Years Experience](https://jobs.opennash.com/companies/sandisk/jobs/f55be07dcd3c108f08d7/) Sandisk ### [Customer Experience Specialist](https://jobs.opennash.com/companies/ageas/jobs/4e501bb8bd82eb18ee34/) Ageas ### [Customer Experience Engineer II](https://jobs.opennash.com/companies/microsoft/jobs/fd19e163ea4134f60b6b/) Microsoft · India, Karnataka, Bangalore ### [Senior Customer Experience Engineer](https://jobs.opennash.com/companies/microsoft/jobs/1b4c57fde7e569c7905d/) Microsoft · India, Karnataka, Bangalore ### [Customer Experience Associate](https://jobs.opennash.com/companies/td-bank-group/jobs/da55dba8ac5de44ecfb5/) TD Bank Group · Amherstburg, Ontario OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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