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Larsen & Toubro · Powai

# Assistant Manager CRM

Powai Manager or lead Administrative 

Listed on Larsen & Toubro’s official careers site. Posted October 8, 2026. Check that it is still open and apply there.
[Apply on Larsen & Toubro’s careers site →](https://larsentoubrocareers.peoplestrong.com/job/detail/LNT_AMC_1880207)

[OpenNash Jobs](https://jobs.opennash.com/) / [Larsen & Toubro](https://jobs.opennash.com/companies/larsen-toubro/) / Assistant Manager CRM

## Job description

KEY RESPONSIBILITIES/ ACCOUNTABILITIES Financial / Functional perspective? Ensure accuracy and timeliness of billing, demand letters, and milestone processing? Support achievement of collection targets through backend coordination? Reduce revenue leakage through strong documentation and system controls? Monitor backend MIS impacting cash flow and financial reporting Customer/Stakeholder perspective? Enable seamless customer experience through efficient backend CRM support?

Support front-end CRM teams in resolving customer queries within defined SLAs? Act as escalation point for backend-related customer issues? Coordinate with banks, legal teams, and internal stakeholders to meet customer commitments Internal Process Perspective? Lead backend CRM operations including documentation, registrations, and records management? Ensure adherence to CRM SOPs, policies, and audit requirements? Oversee CRM data accuracy, uploads, validations, and reconciliations?

Review and publish CRM MIS, dashboards, and trackers? Coordinate with Sales, Front-end CRM, Legal, Finance, Projects, and IT teams? Identify process gaps and drive standardization and continuous improvements? Guide and review work of Team Members – CRM (Back End Operations) Learning & Growth/Development Perspective? Coach and develop backend CRM team members? Build strong process, documentation, and system capability within the team?

Promote accuracy, ownership, and continuous improvement culture? Drive training on CRM systems, compliance, and backend best practices

## Qualifications

MBA

## At a glance
- Posted by the employer: Oct 8, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 11 days
- Location: Powai[Apply on Larsen & Toubro’s careers site →](https://larsentoubrocareers.peoplestrong.com/job/detail/LNT_AMC_1880207)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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