[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Kuehne & Nagel International jobs](https://jobs.opennash.com/companies/kuehne-nagel-international/) · [Search jobs](/search/) Kuehne & Nagel International · Laredo, TX # Road Logistics Customer Care Supervisor - Bilingual Laredo, Texas, United States Manager or lead Supply Chain & Logistics Listed on Kuehne & Nagel International’s official careers site. Posted October 20, 2026. Check that it is still open and apply there. [Apply on Kuehne & Nagel International’s careers site →](https://jobs.kuehne-nagel.com/global/en/job/KUNAGLOBAL18672EXTERNALENGLOBAL/Road-Logistics-Customer-Care-Supervisor-Bilingual) [OpenNash Jobs](https://jobs.opennash.com/) / [Kuehne & Nagel International](https://jobs.opennash.com/companies/kuehne-nagel-international/) / Road Logistics Customer Care Supervisor - Bilingual ## Job description It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ As the Customer Care Supervisor, Exports, you will oversee daily customer service operations while driving process efficiency across border operations, warehouse coordination, customs broker management, and financial controls. You will lead a team focused on delivering exceptional customer experiences and ensuring seamless freight movement through the Laredo gateway into Mexico How you create impact Lead, coach, and develop a high-performing customer care team while fostering a culture of accountability and continuous improvement. Ensure exceptional service delivery and customer satisfaction through proactive communication and issue resolution. Manage customer escalations and maintain compliance with customer Standard Operating Procedures (SOPs). Coordinate with carriers, drayage providers, warehouses, customs brokers, and Mexico operations to ensure efficient cross-border freight movement. Monitor and improve border crossing performance, minimizing delays and dwell times. Oversee warehouse-related activities including inventory accuracy, shipment visibility, dock scheduling, freight security, and loading/unloading efficiency. Support customs compliance by reviewing export documentation, commercial invoices, packing lists, tariff classifications, and broker requirements. Monitor customs broker performance and support audits, corrective actions, and compliance initiatives. Analyze operational KPIs and customer scorecards to drive service improvements and profitability. Ensure billing accuracy, oversee customer invoicing, monitor accounts receivable exposure, review payable balances, and support financial reconciliation processes. Partner with internal stakeholders to identify process improvements that enhance operational efficiency and customer retention. This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship What we would like you to bring Bachelors Degree in a field like international business, supply chain management, or international relations 5+years of experience within logistics, freight forwarding, customs brokerage, or cross-border supply chain operations. 2+years of supervisory or team leadership experience. Bilingual in English and Spanish required Strong knowledge of U.S.-Mexico customs compliance and border operations. Experience working with customs brokers, bonded freight, export documentation, and cross-border transportation processes. Strong analytical, organizational, and problem-solving skills. Excellent communication and stakeholder management capabilities. Proficiency in Microsoft Office application (Excel & Outlook) What's in it for you There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, a 401k retirement savings plan, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1 Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. “Artificial Intelligence (AI) tools may be used to assist in specific process [e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.” Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. ## At a glance - Posted by the employer: Oct 20, 2026 - First seen by OpenNash: Oct 20, 2026 - Last checked: Oct 20, 2026 - Listed for: Under a day - Location: Laredo, Texas, United States[Apply on Kuehne & Nagel International’s careers site →](https://jobs.kuehne-nagel.com/global/en/job/KUNAGLOBAL18672EXTERNALENGLOBAL/Road-Logistics-Customer-Care-Supervisor-Bilingual) ## More jobs at Kuehne & Nagel International ### [Customs Specialist](https://jobs.opennash.com/companies/kuehne-nagel-international/jobs/2a3adff6f0582d5aaf02/) Laredo, Texas, United States ### [Adjoint(e) Responsable Camionnage H/F](https://jobs.opennash.com/companies/kuehne-nagel-international/jobs/0acca195548e726ff6d5/) Saint-Priest, France ### [Agent de quai H/F](https://jobs.opennash.com/companies/kuehne-nagel-international/jobs/2c38c6d176d535a75953/) Chanceaux Sur Choisille, France ### [Air Logistics Aerospace Customer Care Expert](https://jobs.opennash.com/companies/kuehne-nagel-international/jobs/223fd032d872e41dddf7/) Riyadh, Saudi Arabia ## Similar jobs at other companies ### [Customer Experience Banker- Woodruff Road](https://jobs.opennash.com/companies/huntington-bank/jobs/dc02f3e9557db934458f/) Huntington Bank · Greenville, SC ### [Customer Care Agent I](https://jobs.opennash.com/companies/murphy-usa/jobs/058d6499e5a20f0bec0b/) Murphy USA · United States ### [Representative II, Customer Care Order Placement](https://jobs.opennash.com/companies/cardinal-health/jobs/83f0c5eabeb5dd94ced3/) Cardinal Health · International ### [Logistics/Customer Service Delivery Driver](https://jobs.opennash.com/companies/kroger/jobs/0604f2fb79b19728cebe/) Kroger · Aurora, CO, United States ### [Logistics/Customer Service Delivery Driver](https://jobs.opennash.com/companies/kroger/jobs/e9b4b58d260443c44dbc/) Kroger · Cincinnati, OH, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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