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Kuaishou Technology · Beijing

# 行政SSC专家 -【综效线-行政部】

Beijing 

Listed on Kuaishou Technology’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Kuaishou Technology’s careers site →](https://zhaopin.kuaishou.cn/#/official/social/job-info/30276)

[OpenNash Jobs](https://jobs.opennash.com/) / [Kuaishou Technology](https://jobs.opennash.com/companies/kuaishou-technology/) / 行政SSC专家 -【综效线-行政部】

## Job description
- 完善和更新应急响应小组的管理制度及上升机制，确保应急响应文件的信息有效性，突发事件来临时能够及时响应；
- 监控客服全流程数据表现，收集、整理和分析突发事件信息，组织复盘，跟进改善措施；
- 建立并完善客服数据指标体系（含突发事件、咨询量、响应时效、解决率、满意度等），定期输出报告，通过数据分析定位服务痛点、瓶颈问题，为职场运营提供数据支持，推动并帮助团队突破业务难点；
- 统筹行政类客服需求，制定服务标准与SOP，跟踪各相关专业线对一线员工实施专业培训，提升响应速度与解决质量；
- 统筹负责行政类客服沟通渠道（含内网、工单、群等），不断优化模式和系统，提升服务便捷性与触达效率。
- 本科及以上学历，3年以上相关工作经验；
- 统计学、市场营销、社会学、心理学、行政管理专业优先；3年以上市场调研公司工作经历，熟悉各类项目管理流程、复合型研究经验者优先；
- 具有良好的文字、语言表达、数据分析、谈判和陈述能力，善于沟通，具备良好的团队管理能力；
- 性格坚韧，思维敏捷，具备良好的应变能力和承压能力。

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: Under a day
- Location: Beijing[Apply on Kuaishou Technology’s careers site →](https://zhaopin.kuaishou.cn/#/official/social/job-info/30276)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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