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Kuaishou Technology · Beijing

# 海外技术支持实习生（可灵AI专项）

Beijing 

Listed on Kuaishou Technology’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Kuaishou Technology’s careers site →](https://zhaopin.kuaishou.cn/#/official/social/job-info/31328)

[OpenNash Jobs](https://jobs.opennash.com/) / [Kuaishou Technology](https://jobs.opennash.com/companies/kuaishou-technology/) / 海外技术支持实习生（可灵AI专项）

## Job description
- 负责可灵AI海外平台用户的技术支持工作，深入理解用户在视频生成、API调用、模型能力等方面的诉求，提供专业、高效、有温度的英文服务，持续提升海外用户满意度与留存；

### 参与海外客户问题的全链路闭环
- 故障定位、技术答疑、案例沉淀、FAQ与帮助文档建设，跟进疑难case到产品和研发侧推动解决，保障SLA；
- 熟练运用大模型与AI工具搭建/优化内部支持流程，包括但不限于工单自动分类、智能回复、知识库检索、报表自动化等，主动提效，把重复劳动交给AI；
- 与产品、运营、销售、研发等跨部门团队紧密协作，将一线客户声音结构化反馈到产品迭代中，共同优化可灵海外生态，助力商业化与API生态增长。
- 商务英语精通，能流畅进行英文邮件、视频会议沟通,接受跨时区排班；熟悉欧美及主要海外市场文化与沟通习惯者优先；
- 本科及以上在读，计算机、人工智能、传媒、外语、市场等相关专业不限；每周到岗 ≥ 4 天，可实习 ≥ 3 个月；
- 对生成式AI、视频生成模型有浓厚兴趣，了解主流视频AI产品特性与差异；具备API、Postman、基础脚本（Python/JS）调试能力，能独立读懂 API 文档并复现客户问题者优先；
- 熟练使用主流AI工具提升工作效率，有用AI写小工具、自动化脚本、Prompt工程实践经验者优先；
- 具备强客户服务意识与同理心，沟通表达清晰、逻辑严谨，情绪稳定抗压性强；做事主动、目标导向，乐于在不确定中推动事情落地。

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: Under a day
- Location: Beijing[Apply on Kuaishou Technology’s careers site →](https://zhaopin.kuaishou.cn/#/official/social/job-info/31328)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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