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Kuaishou Technology · Beijing

# 数据分析师-【用户体验】

Beijing 

Listed on Kuaishou Technology’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Kuaishou Technology’s careers site →](https://zhaopin.kuaishou.cn/#/official/social/job-info/29758)

[OpenNash Jobs](https://jobs.opennash.com/) / [Kuaishou Technology](https://jobs.opennash.com/companies/kuaishou-technology/) / 数据分析师-【用户体验】

## Job description

### 产品分析与评估
- 深入客服与智能客服业务场景，独立主导产品功能、服务链路等实验设计（A/B Test）与专题分析，产出深度洞察报告，为产品迭代与智能化升级提供战略级决策支持；

### 用户体验洞察
- 结合用户行为数据、调研反馈及客诉文本等多维度信息，构建用户体验量化评估模型，精准定位求助链路中的体验痛点，驱动体验优化升级；

### 业务驱动与落地
- 具备优秀的业务sense与跨部门沟通协作能力，能将数据洞察转化为可落地执行的产品/运营策略，并强势推动产品、研发、业务团队拿到最终业务结果；

### 指标体系与监控
- 从0到1或持续优化客服业务核心指标体系，搭建自动化数据看板，常态化监控产品健康度及AI服务效果，及时发现并预警业务异动。
- 本科及以上学历，计算机、数学、统计学等相关专业，具备 3-5 年及以上互联网数据分析、商业分析或产品分析工作经验；

### 懂业务、懂客服
- 对客服产品体系、服务工单流转、服务质检等有一定了解和实操经验；

### 技术扎实
- 精通 SQL，能高效进行复杂海量数据处理；熟练使用 Python/R 进行数据挖掘与分析；精通数据可视化工具；

### 逻辑与推进力
- 逻辑清晰，具备极强的数据敏感性和结构化思维；沟通能力极佳，抗压能力强，拥有成功推动复杂跨部门项目落地的实战经验；

### 行业热爱
- 深度使用过快手或其他短视频/内容社区产品，对互联网内容生态与用户求助场景有深度思考；
- 如有头部互联网公司客服产品/智能客服数据分析经验， 或有AI 与大模型经验（ 对自然语言处理（NLP）、大语言模型（LLM）有认知，熟悉 AI 在智能客服、意图识别、智能质检、自动摘要等场景落地应用者）优先。

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: Under a day
- Location: Beijing[Apply on Kuaishou Technology’s careers site →](https://zhaopin.kuaishou.cn/#/official/social/job-info/29758)

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