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Kuaishou Technology · Beijing

# 智能客服产品经理-【用户体验】

Beijing 

Listed on Kuaishou Technology’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Kuaishou Technology’s careers site →](https://zhaopin.kuaishou.cn/#/official/social/job-info/30647)

[OpenNash Jobs](https://jobs.opennash.com/) / [Kuaishou Technology](https://jobs.opennash.com/companies/kuaishou-technology/) / 智能客服产品经理-【用户体验】

## Job description
- 作为智能客服方向的产品经理，负责电商、商业化等业务场景的智能客服产品设计与建设，参与智能对话运营平台中的核心模块（方向如意图管理、知识库治理、评测体系、Agent / Workflow 编排等）；
- 深度参与大模型在智能客服场景的落地，包括 RAG、Agent、Workflow 等能力建设，推动对话准确性提升与运营效率优化；
- 负责所 own 模块的全生命周期工作，包括需求调研、产品规划、方案设计、跨团队协同、版本迭代、效果复盘。 1、1-3 年产品经理工作经验，有独立 own 过具体产品模块的经验，对产品的发展和体验有极致的专注和钻研，善于做闭环的思考； 2、对用户体验有真实敏感度，做过用户调研、关注用户原声，能从用户视角发现产品改进机会； 3、逻辑性强，有创新思维，能够将需求抽象提炼为产品的通用能力，对"通用 vs 业务专属"的边界有判断力；
- 善于沟通，能够跨团队（算法、工程、业务、运营）协调资源达成目标，具备优秀的执行力与责任心；
- 对大模型 / AI 有真实实践经验（非概念了解），能区分 RAG / Agent / Workflow 等方案的适用场景。 【加分项】
- 有知识图谱、对话系统、企业知识库、呼叫中心、在线客服相关经验；
- 有 AI 智能客服、Agent / Workflow 等领域的产品落地经验；
- 有评测体系搭建、Prompt 工程、Badcase 闭环治理的实操经验；
- 有 to 内部用户（运营、客服）的产品设计经验。

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: Under a day
- Location: Beijing[Apply on Kuaishou Technology’s careers site →](https://zhaopin.kuaishou.cn/#/official/social/job-info/30647)

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