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Kuaishou Technology · Chengdu

# 问答运营

Chengdu 

Listed on Kuaishou Technology’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Kuaishou Technology’s careers site →](https://zhaopin.kuaishou.cn/#/official/social/job-info/15171)

[OpenNash Jobs](https://jobs.opennash.com/) / [Kuaishou Technology](https://jobs.opennash.com/companies/kuaishou-technology/) / 问答运营

## Job description

### 职位描述
- 负责对接BP团队，根据公司业务需要设计并长期维护可以清晰定位用户问题的标准问和末级标准问体系；
- 负责对接流程、客服和BP团队，完善解答方案，对A的准确性和有效性负责，推动优化服务流程；
- 负责对接知识文档、培训、客服和质检团队，确保标准问相关知识的传递高效准确，协同提升客服选择准确率；
- 负责对接AI运营团队，协助完成机器人的QA建设工作，协助提高AI问题解决率。

### 任职要求
- 大学专科学历及以上；
- 一年以上用户体验/客服相关工作经验优先，熟悉QA结构及业务细节者优先；
- 具有很强的阅读理解、文字表达及总结能力；
- 沟通协作能力强，有较强的领悟力及学习能力，具备团队意识；
- 逻辑清晰，能够深入挖掘和分析，定位问题根因并思考解决方案；
- 积极主动，有较强的上进心及自驱力；
- 情绪稳定，能承受较大的工作压力。

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: Under a day
- Location: Chengdu[Apply on Kuaishou Technology’s careers site →](https://zhaopin.kuaishou.cn/#/official/social/job-info/15171)

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### [GR协作专员【成都】](https://jobs.opennash.com/companies/kuaishou-technology/jobs/686b07ca3647eb65742c/)

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### [Hrbp实习生-【安全支持方向】](https://jobs.opennash.com/companies/kuaishou-technology/jobs/d55b6ed86343e528f895/)

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### [HR实习生--【员工服务】](https://jobs.opennash.com/companies/kuaishou-technology/jobs/1e0d18f823627977c693/)

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### [业务支持专员【成都】](https://jobs.opennash.com/companies/kuaishou-technology/jobs/f4f436cd6d2e2c7ded30/)

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### [业务支持组长【成都】](https://jobs.opennash.com/companies/kuaishou-technology/jobs/51c383c6aa6f9e739e2f/)

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OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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