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Kuaishou Technology · Chengdu

# 流程运营专家（电商商家）

Chengdu 

Listed on Kuaishou Technology’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on Kuaishou Technology’s careers site →](https://zhaopin.kuaishou.cn/#/official/social/job-info/22685)

[OpenNash Jobs](https://jobs.opennash.com/) / [Kuaishou Technology](https://jobs.opennash.com/companies/kuaishou-technology/) / 流程运营专家（电商商家）

## Job description
- 负责为服务交付团队搭建电商商家全知识体系，确保一线服务团队在遇到问题时有据可查且易查；
- 负责为服务交付团队搭建电商商家全流程体系，确保每一种用户问题场景都有对应高效率的服务流程；
- 负责日常的服务体验分析工作，能精准定位到用户的服务痛点，并能通过推动产品优化、迭代服务流程等方式不断提升用户的服务体验；
- 负责协助体验运营团队找到用户除服务痛点以外的其他体验痛点，并能配合协助相关部门推动业务改善，以达到提升全链路用户体验的目的。
- 大学本科学历以上，有至少3年客服/用户体验运营工作经验；具备电商商家相关运营工作经验者优先；
- 具备较强的逻辑分析能力，能够从数据中分析定位问题；
- 具备较强的沟通协作能力，能够顺利推进跨部门的相关协同工作；
- 具备较强的工作抗压能力与自驱力，能够在做好执行的同时自发寻找工作机会点。

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: Under a day
- Location: Chengdu[Apply on Kuaishou Technology’s careers site →](https://zhaopin.kuaishou.cn/#/official/social/job-info/22685)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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