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Kroger · Hamilton, OH

# Online Grocery Pick-Up Clerk

Hamilton, OH, United States Part-time 

Listed on Kroger’s official careers site. Posted July 18, 2025. Check that it is still open and apply there.
[Apply on Kroger’s careers site →](https://eluq.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/134156)

[OpenNash Jobs](https://jobs.opennash.com/) / [Kroger](https://jobs.opennash.com/companies/kroger/) / Online Grocery Pick-Up Clerk

## Job description

Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

## Responsibilities

### Essential Job Functions
- Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
- In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
- Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
- In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
- E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
- Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
- Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
- Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
- Read and follow directions given in the note section
- Ensure quality and freshness of all items chosen
- Communicate with customers via a portable phone and respond to calls in a professional and timely manner
- Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
- Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
- Process the orders through the point of sale (POS) system
- Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
- Maintain organization and cleanliness of staging areas and equipment
- Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
- Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
- Perform required opening and closing procedures
- Assist in training new e-Commerce team members
- Meet/exceed productivity standards
- Ability to work cooperatively in high paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Must be able to perform the essential job functions of this position with or without reasonable accommodation.

## Qualifications

### Minimum Position Qualifications

Ability to work without supervision Ability to read shelf tags Basic math skills (i.e., counting, addition, and subtraction)

### Excellent oral/written communication skills Desired Previous Experience

Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier

## At a glance
- Posted by the employer: Jul 18, 2025
- First seen by OpenNash: Jul 11, 2026
- Last checked: Oct 19, 2026
- Listed for: Over a year
- Location: Hamilton, OH, United States
- Employment type: Part-time[Apply on Kroger’s careers site →](https://eluq.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/134156)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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