[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Kraft Heinz Company · Glenview, IL # ​Principal Scientist, R&D – CX Product Insights, Away From Home​ Glenview, IL, US Full-time Senior individual contributor Research & Science Listed on Kraft Heinz Company’s official careers site. Posted November 6, 2026. Check that it is still open and apply there. [Apply on Kraft Heinz Company’s careers site →](https://jobs.kraftheinz.com/careers/job/1970324837579233) [OpenNash Jobs](https://jobs.opennash.com/) / [Kraft Heinz Company](https://jobs.opennash.com/companies/kraft-heinz-company/) / ​Principal Scientist, R&D – CX Product Insights, Away From Home​ ## Job description ​​Provide CX technical leadership for the Away From Home team, defining key learning needs tied to business and technical decisions at each development milestone. ​Serve as subject matter expert (SME) for product and packaging design consumer research, bringing deep methodological expertise across qualitative and quantitative approaches. ​Architect end-to-end CX learning plans from upstream exploration to downstream validation, with clear decision framing, success criteria, and evidence standards aligned to risk and timelines. ​Translate complex consumer experience insights into actionable experience requirements that inform product and packaging design, managing tradeoffs and defining what success looks like. ​Lead high-stakes stakeholder readouts with compelling decision narratives, synthesizing insights and tailoring technical depth to both executive and technical audience. ​Serve as technical consultant on away from home product and pack methods and research design, best fit to the learning objectives that align with specific operators and venue types. ​Evaluate, pilot, and standardize emerging CX methods and analytics (including vendor capabilities), documenting best practices, limitations, and evidence thresholds before scaling. ​Coach and upskill scientists and partners through playbooks, training, and consultative support that embed CX rigor, curiosity, and storytelling excellence across functions. ​Oversee vendor strategy and performance: capability alignment, quality assurance, data integrity, and delivery expectations. ​Manage multiple simultaneous workstreams with disciplined prioritization, documentation, and strong stakeholder communication in a fast paced innovation environment. ​Provide continuity and backup coverage for the CX leadership team as needed. ​Ensure compliance with data integrity, privacy, and internal research governance requirements.​ ​​Bachelor's degree minimum (Consumer Behavior, Psychology, Marketing Research, Engineering, Food Science, Human Factors, Industrial Design, or related STEM field), advanced degree preferred ​Minimum of 8+ years (BS), 7+ years (MS) or 6+ years (PhD) in consumer/product research, consumer experience, or applied insights supporting innovation, product development and commercialization. ​CPG or food & beverage experience strongly preferred, with demonstrated progression in technical expertise, including independent research strategy development, methodological leadership, and influencing cross-functional product and packaging innovation decisions. ​Experience in product consumer research to support away from home product R&D initiatives ​Recognized expertise across CX research methods (qualitative and quantitative), including end-to-end study design, instrument development, analysis planning, synthesis, and storytelling; ability to select methods based on decision risk and learning objectives. ​Proven ability to influence product and packaging innovation/renovation decisions by translating consumer needs into clear experience requirements and decision criteria ​Direct experience in consumer research methodology focused on packaging technical design ​Strong technical oversight: expert scoping, critical review of study quality, and ability to QA vendor work (methods, analysis, and interpretation). ​Clear, succinct communication across audiences, including leadership-level implications, tradeoffs, and uncertainty/limitations. ​Demonstrated capability building: coaching, technical training, and establishing best practices/standards in a matrixed organization. ​Strong cross-functional leadership and stakeholder management; sound escalation judgment and ability to correct misinterpretations of evidence. ​Strong prioritization and independent execution across a complex portfolio with multiple concurrent projects. ​Working proficiency with quantitative/statistical interpretation used in CX and product testing; comfort using and overseeing common research platforms and analysis tools (survey/testing platforms, analysis packages, dashboards/BI), consistent with internal standards. ​Ability to travel up to 20% of the time.​ ## At a glance - Posted by the employer: Nov 6, 2026 - First seen by OpenNash: Nov 8, 2026 - Last checked: Nov 8, 2026 - Listed for: 2 days - Location: Glenview, IL, US - Employment type: Full-time[Apply on Kraft Heinz Company’s careers site →](https://jobs.kraftheinz.com/careers/job/1970324837579233) ## Hiring at Kraft Heinz Company - Open jobs: 768 - New in the last 7 days: After two weekly collections - Tracked since: Jul 11, 2026 [All Kraft Heinz Company jobs](https://jobs.opennash.com/companies/kraft-heinz-company/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Kraft Heinz Company ### [Scientist, R&D - Consumer Experience BU Support](https://jobs.opennash.com/companies/kraft-heinz-company/jobs/a5d0e9138795f3ffa07f/) Glenview, IL, US ### [Scientist, R&D - Packaging Development](https://jobs.opennash.com/companies/kraft-heinz-company/jobs/7dda9bd28ae3b96c632e/) Glenview, IL, US ### [Sr Sci, R&D - Product Dev](https://jobs.opennash.com/companies/kraft-heinz-company/jobs/9908d6ec0b2c9f14d609/) Glenview, IL, US ### [Manager R&D, - Product Dev](https://jobs.opennash.com/companies/kraft-heinz-company/jobs/353278a4038bfd59d2ff/) Heinz Innovation Center, Pennsylvania, United States of America ### [Manager, Consumer Insights - Taste Elevation](https://jobs.opennash.com/companies/kraft-heinz-company/jobs/87a1da34763260e884cd/) Chicago/Aon Center, Illinois, United States of America ## Similar jobs at other companies ### [Principal Product Managers-Security: Customer Voice and Product Insights](https://jobs.opennash.com/companies/microsoft/jobs/516783ba6ecb1654e349/) Microsoft · United States, Washington, Redmond ### [Associate Principal, Insights & Measurement, Analytics & Insights (A&I)](https://jobs.opennash.com/companies/amazon/jobs/f97106fef17d0a91a593/) Amazon · US, NY, New York ### [Principal Program Manager – OCI Business Operations Analytics & Insights](https://jobs.opennash.com/companies/oracle/jobs/c49037a197802a0459b9/) Oracle · Nashville, TN, United States ### [Principal Program Manager - Data Platforms and Insights](https://jobs.opennash.com/companies/echostar/jobs/455db74e8b433bbe026e/) Echostar · Englewood, Colorado ### [Principal Financial Analyst, Deals and Customer Insights](https://jobs.opennash.com/companies/oracle/jobs/92ac3f02d9ca77781bfd/) Oracle · Nashville, TN, United States [Jobs in Glenview, IL](/locations/us/il/glenview/)[Jobs in Illinois](/locations/us-il/)[Research & Science jobs](/functions/research-science/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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