[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Kraft Heinz Company jobs](https://jobs.opennash.com/companies/kraft-heinz-company/) · [Search jobs](/search/) Kraft Heinz Company · México D.F., CDMX, MX # Senior Manager GBS, KHMS implementation México D.F., CDMX, MX Full-time Manager or lead Listed on Kraft Heinz Company’s official careers site. Posted October 20, 2026. Check that it is still open and apply there. [Apply on Kraft Heinz Company’s careers site →](https://jobs.kraftheinz.com/careers/job/1970324837567415) [OpenNash Jobs](https://jobs.opennash.com/) / [Kraft Heinz Company](https://jobs.opennash.com/companies/kraft-heinz-company/) / Senior Manager GBS, KHMS implementation ## Job description Translate the KHMS roadmap into an executable center deployment plan, including sequencing, readiness and local resource requirements. Lead local deployment capacity and maintain consistent quality across functions and towers. Translate functional KPI trees and priorities into coherent tower scorecards, team routines, standards and escalation mechanisms; challenge weak KPI, OKR or ownership logic before it is accepted. Coach Center, Function and Tower leaders to be present at the point of work, translate objectives into actions, coach rather than solve and remove systemic barriers. Select, direct and quality assure internal or external KHMS coaches. Help develop and apply AI Quality Frameworks that assist routine checks in the current non-digital model, while retaining human judgment for complex issues. Prepare the center for digitally enabled KHMS through the IO App and for embedded AI that reduces evidence gathering and analysis. Use performance reviews, health checks, standards and direct observation to identify recurring adoption barriers and agree corrective actions with the accountable operational leader. Transfer repeatable support to local leaders and Champions so coach capacity can reduce after deployment. Provide the Global GBS Operational Excellence Lead with a clear view of progress, capacity needs and quality risks. ### Operational management systems in service operations KPI trees and scorecards, tiered reviews, escalation paths, standard work, process controls, visual management and structured problem solving. Capability progression from foundation through improvement to Operational Excellence, including standards-based health checks and the linkage of capability evidence to operational KPIs. Tower-level improvement methods such as 90-day planning, customer-value analysis, process taxonomy and flows, controls, value-stream thinking and skill matrices. Leadership coaching, capability transfer and the practical use of AI-enabled quality frameworks and digitally enabled management-system workflows. At least 10 years in Lean, Operational Excellence, performance management or operational transformation, including hands-on management-system deployment in shared services, services or another complex operating environment. Proven work across multiple teams or towers, with measurable improvement in stability, recurring issues, productivity, quality or customer outcomes. Experience as a credible counterpart to senior operational leaders and in leading internal and external Coaches across concurrent deployment waves. Fluency in English and strong local cultural and operational understanding; Spanish is valuable for the Mexico role. Challenges a KPI tree or OKR construct, exposes missing causal logic and translates functional measures into usable tower and team scorecards. Observes performance routines and work at the point of delivery, asks questions rather than supplying answers and gives direct standards-based feedback. Distinguishes isolated team issues from cross-team or systemic barriers, escalates with a recommendation and follows through to resolution. Assesses readiness to progress using both capability evidence and performance outcomes, not training completion or the passage of time. Develops Coaches and operational leaders so routine support transfers into the line and temporary capacity can reduce without weakening quality. ## At a glance - Posted by the employer: Oct 20, 2026 - First seen by OpenNash: Oct 25, 2026 - Last checked: Oct 25, 2026 - Listed for: 5 days - Location: México D.F., CDMX, MX - Employment type: Full-time[Apply on Kraft Heinz Company’s careers site →](https://jobs.kraftheinz.com/careers/job/1970324837567415) ## More jobs at Kraft Heinz Company ### [KAE Cdmx](https://jobs.opennash.com/companies/kraft-heinz-company/jobs/cf7e55856c0bd67ab380/) México D.F., CDMX, MX ### [Analyst, GBS - Transportation](https://jobs.opennash.com/companies/kraft-heinz-company/jobs/46b8d1b7e3403e67aa72/) México D.F., CDMX, MX ### [Group Lead, GBS - Supply Chain Operational Excellence - Americas](https://jobs.opennash.com/companies/kraft-heinz-company/jobs/62994efa079131a3122f/) México D.F., CDMX, MX ### [Sr Finance Analyst - Central Business Excellence](https://jobs.opennash.com/companies/kraft-heinz-company/jobs/f7465dad5c60ed4a7e6c/) México D.F., CDMX, MX ### [Analista de Compras Agricolas SR](https://jobs.opennash.com/companies/kraft-heinz-company/jobs/f3105ea95bba73654909/) São Paulo - Eldorado, São Paulo, Brazil ## Similar jobs at other companies ### [GBS Specialist](https://jobs.opennash.com/companies/sgs/jobs/a8f98845f0e31d31197b/) SGS · Muntinlupa, NCR, Philippines ### [（GBS) H2R Specialist 人事服务专员 （北京）](https://jobs.opennash.com/companies/siemens/jobs/5b0d6f2d98916e6ce43b/) Siemens ### [（GBS）Finance Controller 财务控制专员](https://jobs.opennash.com/companies/siemens/jobs/87053960d84882b3e15c/) Siemens ### [Sr. Analyst, GBS Process & Digital Transformation](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/340299a322f92633ba8f/) Thermo Fisher Scientific · Quezon City, Philippines OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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