[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Kraft Heinz Company jobs](https://jobs.opennash.com/companies/kraft-heinz-company/) · [Search jobs](/search/) Kraft Heinz Company # Associate Manager, GBS - Knowledge Management Delivery Ahmedabad - Venus Stratum GCC, Gujarāt, India Manager or lead Executive & Management Listed on Kraft Heinz Company’s official careers site. Posted September 9, 2026. Check that it is still open and apply there. [Apply on Kraft Heinz Company’s careers site →](https://jobs.kraftheinz.com/careers/job/1970324837512005) [OpenNash Jobs](https://jobs.opennash.com/) / [Kraft Heinz Company](https://jobs.opennash.com/companies/kraft-heinz-company/) / Associate Manager, GBS - Knowledge Management Delivery ## Job description The Knowledge Management Delivery Lead responsible for leading the day-to-day delivery of knowledge management operations while ensuring the successful execution of strategic KM initiatives and roadmap priorities. projects. This role will lead a team of knowledge management professionals, ensuring strong delivery discipline, team driving performance, engagement, operational excellence, and alignment with well-being across of the Knowledge Management COE strategy team. Reporting to the Knowledge Management COE Lead, this role will help translate strategic direction into effective execution, sustained performance, ensures the team is supported, aligned, and delivering effectively against the KM strategy, roadmap, priorities, and continuous improvement across the Knowledge Management function. Agenda while maintaining the high standards established by leadership. The role serves as a people-focused delivery lead, helping remove obstacles, monitor execution, reinforce ways of working, and maintain a healthy team environment while contributing KM expertise in line an active contributor to knowledge management programs, partnering with the direction set by the Knowledge Management COE Lead. Bachelor's degree in Business, Information Management, Knowledge Management, Communications, or a related field. 5+ years of experience in knowledge management, content management or a related discipline. 2+ years of people leadership experience, including coaching, performance management, and team development. Demonstrated experience leading cross-functional projects and driving successful delivery of business initiatives. Strong understanding of knowledge management principles, governance, content lifecycle management, and continuous improvement methodologies. Excellent stakeholder management, communication, and relationship-building skills. Strong analytical and problem-solving abilities, with experience using metrics and data to drive decisions and performance improvements. Experience with enterprise knowledge management platforms such as ServiceNow, Salesforce Knowledge, or similar systems. Experience supporting global or multi-regional teams. Familiarity with AI-enabled knowledge management, content transformation, or Knowledge-Centered Service (KCS) practices. Prioritize the well-being, engagement, and day-to-day support of Knowledge Management team members, ensuring the employees have the clarity, guidance, and environment needed to perform effectively. Lead daily team operations and ensure work is delivered in line with the KM strategy, roadmap, priorities, standards, and direction set by the Knowledge Management COE Lead. Monitor team capacity, workload, productivity, quality, and delivery health; escalate, escalating risks or blockers early and supports corrective actions where needed. Provide regular coaching, feedback, and performance support to team members, with a focus on sustainable performance, accountability, and continuous development. Reinforce established KM ways of working, governance processes, content standards, and operational expectations across the team. Contribute directly to operational KM-related projects and senior-level delivery work, including process improvements, content optimization, governance activities, platform-related initiatives, and other hands-on execution required to support roadmap delivery. ## At a glance - Posted by the employer: Sep 9, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 39 days - Location: Ahmedabad - Venus Stratum GCC, Gujarāt, India[Apply on Kraft Heinz Company’s careers site →](https://jobs.kraftheinz.com/careers/job/1970324837512005) ## More jobs at Kraft Heinz Company ### [Analyst II - Availability Planning](https://jobs.opennash.com/companies/kraft-heinz-company/jobs/8140a329bc86f891c455/) Ahmedabad - Venus Stratum GCC, Gujarāt, India ### [Analyst II - EU Customs](https://jobs.opennash.com/companies/kraft-heinz-company/jobs/168dc82dbf9e45cb9f77/) Ahmedabad - Venus Stratum GCC, Gujarāt, India ### [Analyst II, Global GBS- Supply Planning](https://jobs.opennash.com/companies/kraft-heinz-company/jobs/e25b3045fced30253b42/) Ahmedabad - Venus Stratum GCC, Gujarāt, India ### [Associate Director - People Business Service](https://jobs.opennash.com/companies/kraft-heinz-company/jobs/100a50becfae655cbc89/) Ahmedabad - Venus Stratum GCC, Gujarāt, India ## Similar jobs at other companies ### [Data Scientist, Knowledge Management](https://jobs.opennash.com/companies/ebay/jobs/b3d72179ee0e92273b89/) eBay · Bengaluru, India ### [Senior Analyst, Knowledge Management](https://jobs.opennash.com/companies/cvs-health/jobs/c829d58fe3cf6c909d55/) CVS Health ### [Customer Relationship Management Intern | GBS Mexico](https://jobs.opennash.com/companies/siemens/jobs/48c9aafe14d973342ae2/) Siemens ### [Senior Project Engineer – Knowledge Management (KM)](https://jobs.opennash.com/companies/abb/jobs/609d91876bfe68e46a1c/) ABB · Santiago, Region Metropolitana de Santiago, Chile ### [Working Student - Digital Learning, Knowledge Management & UX Design (f/m/div)](https://jobs.opennash.com/companies/infineon-technologies/jobs/af688616edd872ded48b/) Infineon Technologies · Munich OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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