[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Kone jobs](https://jobs.opennash.com/companies/kone/) · [Search jobs](/search/) Kone · Chennai - RSO # Engineer / Senior Engineer - Service Chennai - RSO Senior individual contributor Operations Listed on Kone’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on Kone’s careers site →](https://kone.wd3.myworkdayjobs.com/Careers/job/Chennai---RSO/Engineer---Senior-Engineer---Service_R0663861-1) [OpenNash Jobs](https://jobs.opennash.com/) / [Kone](https://jobs.opennash.com/companies/kone/) / Engineer / Senior Engineer - Service ## Job description ### Customer relationship management - Accountable for customer satisfaction through quality of service and precise communication - Accountable for equipment safety and performance - Accountable for selling service repairs - Accountable for the sales lead volume, quality, and further processing of sales leads - Accountable for resolving customer service quality complaints - Accountable for resolving customers invoicing complaints related to maintenance operations Service operations - Accountable for the end-users, the sites and the technicians safety - Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations - Accountable for the control of the field operations costs and CMII - Accountable for callouts and service repairs sales - Responsible for proximity stock content & value - Accountable for managing the third party inspections visits and follow-up actions - Validates the service contract technical terms with the salesperson - Accountable for supporting the maintenance of any foreign equipment coming into the LIS base - Responsible for helping the KC3 solving technician callout assignment conflicts (priorities) - Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues - Accountable for reducing the callouts in his area - Accountable for reviewing callout and service repairs invoices that are not automatically invoiced - Accountable for the timely completion of the planned maintenance visits - Accountable for the planned maintenance scheduling and optimized routing - Responsible for performing site audits - Responsible for investigating accidents and following company policy on evidence custody and internal reporting. - Responsible for the control and authorization of overtime People management / Leadership - Accountable for the performance of his assigned technicians - Accountable for maintenance technicians motivation and competence development - Accountable for determining and checking technicians performance objectives - Accountable for communication to his technicians - Accountable for managing technician absences and back-up, and callout technician scheduling - Accountable for technician timesheet validation prior to payroll - Accountable for equipment assignment to technician and technician workload balancing - Responsible of defining the technician capacity need and for the technician hiring and selection process - Accountable for defining, authorizing replacement, managing technician’s tools, vans, phone/PDA and instruments At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on [https://kone.com/global/en/careers.html](https://kone.com/global/en/careers.html) ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Chennai - RSO[Apply on Kone’s careers site →](https://kone.wd3.myworkdayjobs.com/Careers/job/Chennai---RSO/Engineer---Senior-Engineer---Service_R0663861-1) ## More jobs at Kone ### [Engineer / Sr Engineer - Sales](https://jobs.opennash.com/companies/kone/jobs/a1d0e212912b3cf8aff4/) Chennai - RSO ### [Junior Engineer - Field Quality (SEB)](https://jobs.opennash.com/companies/kone/jobs/f8d9d25578f80eee1247/) Chennai - RSO ### [Senior Engineer / Assistant Manager - Stores](https://jobs.opennash.com/companies/kone/jobs/808f49d05192c437ba25/) Chennai - RSO ### [AGM / Associate expert, Chapter lead Field Engineering](https://jobs.opennash.com/companies/kone/jobs/f7d757f64f8e8fa7dba9/) Chennai ITEC/KBS ### [Automation & AI Solutions Intern (KONE BUSINESS SERVICES) F/M](https://jobs.opennash.com/companies/kone/jobs/37384a95b999363fe2f3/) Bratislava ## Similar jobs at other companies ### [ABB Talent Pool – Field Service Engineer / Senior Field Service Engineer / Associate Field Service Engi-neer / Technical Service Engineer / Associate Field Service Technician / Commissioning Engineer / As-sociate Commissioning Engineer / Service Site Manager and Service Team Leader](https://jobs.opennash.com/companies/abb/jobs/eb3a149d2c87b55b4a1a/) ABB · Not Location Specific ### [Service Engineer](https://jobs.opennash.com/companies/siemens/jobs/21d0f288b76415bea5a5/) Siemens ### [Service Engineer](https://jobs.opennash.com/companies/genuine-parts/jobs/b4a8b95bed82f2d302f3/) Genuine Parts · Putten, Gelderland ### [Service Engineer 2](https://jobs.opennash.com/companies/microsoft/jobs/659c1307fd7c10608c4b/) Microsoft · China, Shanghai [Operations jobs](/functions/operations/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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