[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All KION Group jobs](https://jobs.opennash.com/companies/kion-group/) · [Search jobs](/search/) KION Group · Grand Rapids, MI # CTI Documentation Manager Grand Rapids, MI, United States Full-time Manager or lead $100,400 - $125,500 Listed on KION Group’s official careers site. Posted September 23, 2026. Check that it is still open and apply there. [Apply on KION Group’s careers site →](https://kiongroup.wd3.myworkdayjobs.com/KIONGroup/job/Grand-Rapids-MI-United-States/CTI-Documentation-Manager_JR-0095270-1) [OpenNash Jobs](https://jobs.opennash.com/) / [KION Group](https://jobs.opennash.com/companies/kion-group/) / CTI Documentation Manager ## Job description The documentation manager leads a team of technical writers and documentation controllers responsible for customer project documentation. This role leads documentation efforts, requiring expertise in technical communication and management. The ideal candidate will possess outstanding communication, leadership, and analytical skills, along with a strong technical understanding and a dedication to producing high-quality documentation. This position's focus will be to provide the best customer experience with project documentation across a variety of formats. ### We offer Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: [https://www.dematic.com/en-us/about/careers/what-we-offer/](https://www.dematic.com/en-us/about/careers/what-we-offer/) Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The base pay range for this role is estimated to be $100,400 - $125,500 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. ### Tasks and Qualifications Key Responsibilities: Documentation Leadership: Lead documentation efforts, ensuring high-quality, accurate, and complete technical documentation. ### Best Practices & Standards Implement documentation best practices and enforce standards, styles, and templates. ### Team Leadership Offer direction and encourage team members. ### Effective Communication Effectively present ideas to internal leaders, collaborators, and external customers. ### Data-Driven Decisions Identify, develop, measure, and analyze key performance indicators (KPIs) for documentation activities. ### Time Management Manage time, meet deadlines, and prioritize tasks for the technical writing staff. ### Training & Guidance Train and guide others in using authoring software. ### Qualifications and Skills Education: Bachelor's degree in a related discipline, emphasizing technical communications and/or management. ### Communication Exceptionally strong English communication and writing skills. ### Data Analysis Ability to identify, develop, measure, and analyze key performance indicators (KPIs). ### Technical Competence Strong determination to produce clear, accurate, and complete technical documentation. ### Software Proficiency Proficient with authoring software (e.g., MS Office, Adobe products, Component Content Management Systems [CCMS]). ### Standards & Guidelines Ability to set and enforce documentation standards, styles, and templates. #LI-DP1 ## At a glance - Posted by the employer: Sep 23, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 26 days - Location: Grand Rapids, MI, United States - Employment type: Full-time - Pay: $100,400 - $125,500[Apply on KION Group’s careers site →](https://kiongroup.wd3.myworkdayjobs.com/KIONGroup/job/Grand-Rapids-MI-United-States/CTI-Documentation-Manager_JR-0095270-1) ## More jobs at KION Group ### [Co-op](https://jobs.opennash.com/companies/kion-group/jobs/c12051a12ffbd70466b4/) Grand Rapids, MI, United States ### [Electrical Foreman 1](https://jobs.opennash.com/companies/kion-group/jobs/c32be21866e9206cd843/) Grand Rapids, MI, United States ### [Electrical Foreman 2](https://jobs.opennash.com/companies/kion-group/jobs/89ae421ced60467ed9c2/) Grand Rapids, MI, United States ### [Electrical Installer](https://jobs.opennash.com/companies/kion-group/jobs/e1027b0ca48568dbb7d8/) Grand Rapids, MI, United States ### [Electrical Supervisor](https://jobs.opennash.com/companies/kion-group/jobs/3e55362b70de058172ea/) Grand Rapids, MI, United States ## Similar jobs at other companies ### [Documentation Specialist](https://jobs.opennash.com/companies/sgs/jobs/a35d1b44730c9f519cb0/) SGS · Farmingdale, NY, United States ### [Regulatory Documentation - E2](https://jobs.opennash.com/companies/lockheed-martin/jobs/0a6f576c89887d94e859/) Lockheed Martin · Fort Worth, TX ### [Regulatory Documentation Sr](https://jobs.opennash.com/companies/lockheed-martin/jobs/b15373e7f5500d2aabf5/) Lockheed Martin · Colorado Springs, CO ### [Loan Documentation & Processing Associate Analyst](https://jobs.opennash.com/companies/citigroup/jobs/2d5ceb7fdd0aebf2cfa0/) Citigroup · Tampa Florida United States ### [Senior associate - Client Onboarding and Documentation](https://jobs.opennash.com/companies/jpmorganchase/jobs/b4be4756c46179de538d/) JPMorganChase · Tampa, FL, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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