[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All KION Group jobs](https://jobs.opennash.com/companies/kion-group/) · [Search jobs](/search/) KION Group · Grand Rapids, MI # Software Support Engineer Grand Rapids, MI, United States +1 more $65,000 - $140,000 Software Engineering Listed on KION Group’s official careers site. Posted October 15, 2026. Check that it is still open and apply there. [Apply on KION Group’s careers site →](https://kiongroup.wd3.myworkdayjobs.com/KIONGroup/job/Grand-Rapids-MI-United-States/Software-Support-Engineer_JR-0092880-1) [OpenNash Jobs](https://jobs.opennash.com/) / [KION Group](https://jobs.opennash.com/companies/kion-group/) / Software Support Engineer ## Job description Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Customer Service team. The work schedule for this opening is rotating 12-hour day shifts, four days on and four days off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking. ### We offer What We Offer: Career Development Competitive Compensation and Benefits Pay transparency Global Opportunities Learn More Here: [https://www.dematic.com/en-us/about/careers/what-we-offer](https://www.dematic.com/en-us/about/careers/what-we-offer) Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The base pay range for this role is estimated to be $65,000 - $140,000 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills. ### Tasks and Qualifications What you Will Do in This Role: Provide technical support to customers via phone, email, and chat. Diagnose and troubleshoot software issues Collaborate with the development team to resolve complex issues Document and track customer issues and problems. Assist in the creation of support documentation and knowledge base articles. Conduct training sessions for customers on software usage. Travel approximately 5% of the time to different customer locations and Dematic locations in the United States - Participate in an on-call rotation during non-business hours What We Are Looking For: Bachelor's Degree (Computer Science, Software Engineering, or related field) - Proven experience in software support or a similar role - Strong problem solving skills and attention to detail. Excellent communication skills, both written and verbal. Experience with Oracle / MS SQL databases Experience with Windows operating systems Material handling experience Experience with Java, C, C#, or Python Customer Service experience ## At a glance - Posted by the employer: Oct 15, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 4 days - Location: Grand Rapids, MI, United States +1 more - Pay: $65,000 - $140,000[Apply on KION Group’s careers site →](https://kiongroup.wd3.myworkdayjobs.com/KIONGroup/job/Grand-Rapids-MI-United-States/Software-Support-Engineer_JR-0092880-1) ## More jobs at KION Group ### [Software Engineering Intern](https://jobs.opennash.com/companies/kion-group/jobs/425aba1a41eb9cbe4875/) Grand Rapids, MI, United States +1 more ### [Mechanical Engineering Intern/Co-Op](https://jobs.opennash.com/companies/kion-group/jobs/3270ff8881c9c0e50c75/) Grand Rapids, MI, United States +1 more ### [Solution Design Engineer - Mechanical](https://jobs.opennash.com/companies/kion-group/jobs/ce75b08450e0d6160d4d/) Grand Rapids, MI, United States +1 more ### [(Senior) Developer SAP](https://jobs.opennash.com/companies/kion-group/jobs/c1220c67fabf5aef402c/) Hamburg, Germany +1 more ### [Asset Business Developer](https://jobs.opennash.com/companies/kion-group/jobs/9d12ba39db75d1c84b42/) Valongo, Porto, Portugal ## Similar jobs at other companies ### [Senior Software & Connectivity Support Engineer (German Speaker)](https://jobs.opennash.com/companies/eaton/jobs/7c86c67d96b142fc5bfa/) Eaton · Casablanca, MAR, İstanbul, Türkiye, Casablanca-Settat, MA ### [Technology Support Lead - Software Asset Optimization Owner](https://jobs.opennash.com/companies/jpmorganchase/jobs/274892f2de2d23b8c3f0/) JPMorganChase · OH, United States ### [Principal Engineer Software - Support Equipment Software](https://jobs.opennash.com/companies/northrop-grumman/jobs/9f53135c2464cb9cf0e2/) Northrop Grumman · United States-Florida-Melbourne ### [Technology Support III - Escalation Mac Support Engineer](https://jobs.opennash.com/companies/jpmorganchase/jobs/d7ed81c4e999a92b2641/) JPMorganChase · Jersey City, NJ, United States ### [Software Engineer/Sr. Software Engineer](https://jobs.opennash.com/companies/microsoft/jobs/194f63de625f0dce008e/) Microsoft · United States, Washington, Redmond OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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