[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All KION Group jobs](https://jobs.opennash.com/companies/kion-group/) · [Search jobs](/search/) KION Group · Songpa-gu, Korea, Republic of # CS Support & Spare Parts Specialist Songpa-gu, Korea, Republic of Full-time Listed on KION Group’s official careers site. Posted September 26, 2025. Check that it is still open and apply there. [Apply on KION Group’s careers site →](https://kiongroup.wd3.myworkdayjobs.com/KIONGroup/job/Songpa-gu-Korea-Republic-of/CS-Support---Spare-Parts-Specialist_JR-0081814) [OpenNash Jobs](https://jobs.opennash.com/) / [KION Group](https://jobs.opennash.com/companies/kion-group/) / CS Support & Spare Parts Specialist ## Job description This role is responsible for managing the end-to-end spare parts sales and logistics process in Asia, along with supporting customer service operations. The position plays a key role in ensuring accurate and timely quotation, efficient coordination with internal stakeholders, and compliance with Dematic’s internal controls. ### We offer Spare Parts Sales & Quotation Management - Receive, review and respond to customer Request for Quotation (RFQs) for spare parts in Asia. - Liaise with internal technical teams and suppliers to obtain costings. - Prepare and issue customer quotations, ensuring appropriate approval. - Maintain accurate records of quotations and customer interactions. ### Order Initiation and Procurement Coordination - Upon receipt of customers Purchase Orders (POs), raise internal Purchase Requisition (PRs) for management approval. - Coordinate with the Project Office to ensure order numbers are generated. - Work closely with the Singapore based team to ensure Purchase Orders (POs) are issued to suppliers. ### Logistics & Delivery - Oversee logistics operations for spare parts delivery to customers in Asia. - Arrange and track shipments, ensuring on-time delivery and appropriate documentation. - Coordinate with third-party logistics providers, customs and internal teams to resolve shipping issues. ### Customer Service Support - Serve as the primary point of contact for spare parts-related customer queries in Asia. - Support issue resolution in coordination with internal departments and ensure customer satisfaction. - Manage documentation and escalation processes in alignment with CS operations. ### Compliance & Internal Controls - Ensure all sales and procurement activities align with Dematic’s compliance and governance policies. - Maintain separation of duties between quotation, procurement and invoicing functions. - Supports audits, reporting and KPI tracking. ### Tasks and Qualifications Skills & Capabilities Essential - Minimum 3-5 years’ experience in customer service, logistics or sales coordination. - Strong understanding of spare parts sales, quotation handling and logistics. - Fluent in Korean and proficient in English (Chinese is an advantage). - Experience with ERP systems and Microsoft tools. - Strong attention to detail and multi-tasking ability. - Proactive communication skills with a problem-solving mindset. ### Preferred - Experience working in multinational or matrixed environment. - Background in automation, supply chain or engineering sectors. - Familiarity with compliance standards and internal controls. ### Experience Desired - Experience in handling spare parts sales or support within an automation or logistics environment. - Ability to work cross-functionally in a regional or international setting. ### Education & Certifications - Bachelor’s degree in Business, Logistics, Supply Chain Management, Engineering or related field. - Certifications in Procurement, Supply Chain or Customer Service are an advantage. ## At a glance - Posted by the employer: Sep 26, 2025 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: Over a year - Location: Songpa-gu, Korea, Republic of - Employment type: Full-time[Apply on KION Group’s careers site →](https://kiongroup.wd3.myworkdayjobs.com/KIONGroup/job/Songpa-gu-Korea-Republic-of/CS-Support---Spare-Parts-Specialist_JR-0081814) ## More jobs at KION Group ### [Assistant CS Manager](https://jobs.opennash.com/companies/kion-group/jobs/54931c8a9264c6d8ef19/) Songpa-gu, Korea, Republic of ### [Service Technician (Youngnam)](https://jobs.opennash.com/companies/kion-group/jobs/1acc8faa3121edf95dcc/) Songpa-gu, Korea, Republic of ### [Systems Engineer](https://jobs.opennash.com/companies/kion-group/jobs/7c324b3f1b83c127ef4c/) Songpa-gu, Korea, Republic of ### [(Bilanz-) Buchhalter(in) mit Entwicklungsperspektive (m/w/d)](https://jobs.opennash.com/companies/kion-group/jobs/62786053920fc6a0b2d8/) Linz, Austria ### [ABU service manager F/H](https://jobs.opennash.com/companies/kion-group/jobs/d8ec01b596b9824c196d/) Elancourt, France ## Similar jobs at other companies ### [Spare Parts](https://jobs.opennash.com/companies/xiaomi/jobs/91a3ae5b70d9da69d47d/) Xiaomi · 慕尼黑 ### [(80 -100%) Global Spare Parts Forecasting Specialist](https://jobs.opennash.com/companies/abb/jobs/a0e4d89d477ce7c7d9c0/) ABB · Quartino, Ticino, Switzerland ### [spare parts operation senior staff assistant manager](https://jobs.opennash.com/companies/richemont/jobs/f8319335998bea1ac2e0/) Richemont ### [cs spare parts supply chain operation staff](https://jobs.opennash.com/companies/richemont/jobs/9fb331923bce6407f9be/) Richemont ### [Spare Parts – Control Systems & License Sales (Mining & Materials)](https://jobs.opennash.com/companies/abb/jobs/a97ce38ab9d33311f221/) ABB · Santiago, Region Metropolitana de Santiago, Chile OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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