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KIA · Gurugram, Haryana, India

# Area Service Field Manager

Gurugram, Haryana, India Full-time Manager or lead Sales 

Listed on KIA’s official careers site. Listed as of October 19, 2026. Check that it is still open and apply there.
[Apply on KIA’s careers site →](https://career.kiaindia.net/kiaindia/jobview/area-service-field-manager-gurugram-haryana-india-2025060521045049?id=641552)

[OpenNash Jobs](https://jobs.opennash.com/) / [KIA](https://jobs.opennash.com/companies/kia/) / Area Service Field Manager

## Job description

### Job Description

Dealer Workshop Management: Monitor and guide dealer workshops on operational efficiency, manpower productivity, and workshop infrastructure. Ensure adherence to Kia’s service processes, SOPs, and standards. Regular audits and performance reviews of service dealerships.

### Customer Experience Enhancement

Drive CSI (Customer Satisfaction Index) & NPS (Net Promoter Score) improvements through dealer support. Handle escalated customer complaints, analyze root causes, and provide resolution strategies. Support dealers in managing customer retention and loyalty programs.

### Service KPI Monitoring

Track KPIs such as revenue, labor utilization, job mix, parts-to-labor ratio, warranty costs, etc. Identify gaps and provide training or process corrections to improve metrics.

### Technical Support & Training

Coordinate with the technical team for complex issues and support dealers in field fixes. Conduct regular on-site training and knowledge sharing sessions for dealer service teams Warranty and Policy Compliance: Monitor warranty claims, evaluate claim trends, and ensure compliance with corporate policies. Support in implementing field actions, service campaigns, and recalls.

### Market Feedback and Reporting

Provide feedback to HO on product performance, recurring issues, and regional trends. Submit monthly reports on dealer performance and field activities.

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Aug 1, 2026
- Last checked: Oct 19, 2026
- Listed for: 79 days
- Location: Gurugram, Haryana, India
- Employment type: Full-time[Apply on KIA’s careers site →](https://career.kiaindia.net/kiaindia/jobview/area-service-field-manager-gurugram-haryana-india-2025060521045049?id=641552)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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