[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Keysight Technologies jobs](https://jobs.opennash.com/companies/keysight-technologies/) · [Search jobs](/search/) Keysight Technologies · Gurgaon, India # Customer Service Coordinator (Night Shift) Gurgaon, India Customer Support Listed on Keysight Technologies’s official careers site. Posted August 18, 2026. Check that it is still open and apply there. [Apply on Keysight Technologies’s careers site →](https://globalcareers-keysight.icims.com/jobs/53777/login) [OpenNash Jobs](https://jobs.opennash.com/) / [Keysight Technologies](https://jobs.opennash.com/companies/keysight-technologies/) / Customer Service Coordinator (Night Shift) ## Job description ### Overview Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. ### Responsibilities Customer Serv Ops Associate – Shift-Night Job Order Booking & Validation - Review and validate Purchase orders (PO/PA) against approved Quotes and contracts. - Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements. - Serve as first point of contact for order-related clarifications. 2. ### Order Corrections & Amendments - Assess impact of change requests on orders, licenses, and invoices. - Execute approved corrections in Salesforce, KSM, and Oracle Cloud. - Coordinate escalations with Sales, Finance, and IT as required. 3. ### License Execution & Delivery - Generate and validate software licenses using Keysight Software Manager (KSM) (Note: for CAE, change expected as licensing delivery transitions to a self-service model). - Ensure accuracy of entitlement parameters and successful customer delivery. - Generate temporary licenses based on justified business needs, strictly following official Licensing guidelines, approval processes, and compliance requirements. - Track and manage software and license delivery status across systems, including monitoring orchestration progress via the Oracle Cloud Self-Service page to ensure timely delivery. (For: ODE) - Monitor delivery statuses (Pending, Completed, Failed) and ensure visibility of delivery progress. (For: ODE) - Coordinate with Sales, Licensing, and IT teams to investigate and resolve delivery-related issues. - Troubleshoot basic license issues and escalate complex cases. 4. ### Invoice Readiness & Management - Ensure orders are invoicing-ready with correct commercial parameters. - Support timely invoice creation and corrections, including credit notes. - Ensure VAT/GST and local tax compliance in invoicing. 5. Compliance, Credit & KYC Execution - Identify credit holds, extended payment terms, or KYC requirements. - Ensure orders are booked only after required approvals are obtained. - Coordinate with Credit Analysts and Compliance teams. 6. ### Stakeholder Coordination & Communication - Act as liaison between Global Customer Service, Sales, Finance, IT, and Licensing. - Provide structured status updates and root-cause-based escalations. - Promote a One-Keysight collaboration mindset. 7. ### Data Quality & System Integrity - Ensure accuracy of data related to customer, quote, opportunity, and order across Salesforce, KSM, and Oracle Cloud. - Validate data completeness and consistency before order processing. If necessary, work with relevant teams (CMD, Sales, Credit & Collections, and KSM). - Maintain audit-ready documentation and transactional traceability. ### Reporting & Early Issue Detection - Perform interim reporting and data analysis to proactively detect operational, licensing, or order-related risks and anomalies until standardized Global detection pages and dashboards are available. 8. ### Process Improvement & Knowledge Sharing - Identify recurring operational issues and suggest improvements. - Contribute to SOPs, training material, and documentation. - Support onboarding and knowledge transfer within the team. 9. ### Forecast & Pipeline Support - Support accurate forecasting by ensuring order readiness and clean bookings. - Highlight risks or delays that may impact revenue recognition or forecast accuracy. - Collaborate with Sales and Finance during month- and quarter-end close. 10. ### Sales Support & Salesforce Administration - Provide comprehensive support to Sales by handling Salesforce-related activities and responding to administrative requests, including account, opportunity, order, and data maintenance needs. Scope Note – ODE Hardware Order Booking - ODE HW order booking support is currently performed by dedicated resources. This responsibility shall remain as a separate responsibility for identified individuals in the 3 GEO. ### Qualifications Graduate in any stream Technical - MS Office suite, Salesforce, Oracle Communication - English language verbal & written Careers Privacy Statement *Keysight is an Equal Opportunity Employer. * ## At a glance - Posted by the employer: Aug 18, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 61 days - Location: Gurgaon, India[Apply on Keysight Technologies’s careers site →](https://globalcareers-keysight.icims.com/jobs/53777/login) ## More jobs at Keysight Technologies ### [Customer Serv Ops Associate](https://jobs.opennash.com/companies/keysight-technologies/jobs/755e5e92237fda63ff70/) Gurgaon, India ### [Customer Service Coordinator](https://jobs.opennash.com/companies/keysight-technologies/jobs/7710409135bf877d9ef1/) Gurgaon, India ## Similar jobs at other companies ### [B2C Customer Service Manager](https://jobs.opennash.com/companies/cargill/jobs/eb38d7cb4bcc267d88b0/) Cargill · Gurgaon, India ### [Material and Logistics Coordinator – Customer Service](https://jobs.opennash.com/companies/siemens/jobs/2487ad3fdd61a97cd32c/) Siemens ### [Retail Customer Service Coordinator Full Time HomeSense - Preston Crossing](https://jobs.opennash.com/companies/tjx-cos/jobs/8dc4c1c42534c6bcf8e5/) TJX Cos · Saskatoon, Saskatchewan ### [FSP Pharmacovigilance Coordinator (Night Shift)](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/6d896fec59277796ba2b/) Thermo Fisher Scientific · Remote, Philippines ### [Officer - HR Recruiting Coordinator (Night Shift), Philippines (Hybrid)](https://jobs.opennash.com/companies/citigroup/jobs/eef88c7bc6191fdaa4e0/) Citigroup · Taguig Philippines OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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