[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Julius Baer Group jobs](https://jobs.opennash.com/companies/julius-baer-group/) · [Search jobs](/search/) Julius Baer Group · Madrid # Application Support Specialist + ServiceNow Support - 2nd Level Support 100% (f-m/d) Madrid Listed on Julius Baer Group’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on Julius Baer Group’s careers site →](https://juliusbaer.wd3.myworkdayjobs.com/External/job/Madrid/IT-Application-Support-Specialist---2nd-Level-Support-100---f-m-d-_r-19013-2) [OpenNash Jobs](https://jobs.opennash.com/) / [Julius Baer Group](https://jobs.opennash.com/companies/julius-baer-group/) / Application Support Specialist + ServiceNow Support - 2nd Level Support 100% (f-m/d) ## Job description At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together. We are looking for a skilled Application Support Specialist to ensure the reliable operation of our core banking systems through effective incident management and application support. In this role, you will play a critical part in maintaining system stability, coordinating across teams, managing changes, and driving automation within a dynamic, 24/7 on-call environment. YOUR CHALLENGE Provide end-user and platform support for ServiceNow, including incident/request handling, troubleshooting access and workflow issues, and ensuring timely resolution in line with SLAs. Maintain system stability by monitoring tickets, coordinating with technical teams, and supporting users with guidance on ServiceNow processes and best practices. Ensuring the operation of core banking applications in respect to application management (2nd level support) Processing of incident tickets generated by monitoring systems and the local service desk within SLAs Performing coordination / communication tasks between incident managers, applications service owners, 3rd-level support and other IT / Business stakeholders Takeover of periodical on-call duty (weekly 7x24) Administration of change requests, for application related process fulfillment Participation in periodic releases on weekends - Engage in projects relating to operational aspects for existing or newly integrated applications Routine data cleansing of the systems - Process optimization and automation of repetitive tasks including handover to L1 (Control Center) - Keep application operation documentation (knowledge database) up to date YOUR PROFILE ServiceNow platform support and administration expertise, including Agent Workspace and ITSM/CSM processes such as Incident, Problem, Change and Knowledge Management (ServiceNow System Administrator certification is an advantage) Experience with ServiceNow root-cause analysis, workflow configuration and automation, platform monitoring, troubleshooting, and maintaining operational documentation and knowledge articles. Completed IT training (Degree in Computer Science or other IT related certification) At least - 2 years of professional experience in application support Good Unix know-how (shell scripting is an advantage) - Knowledge of Windows OS at server level - Knowledge of database, AWA, Splunk, Dynatrace. ITIL Foundation certification Ideally, experience in banking with a knowledge of financial products Process-oriented and analytical approach Enthusiastic team player with strong communication skills Highly motivated, and proactive, with an eagerness to learn and take on new concepts Good written and spoken English We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site. Is this not quite what you are looking for? Set up a job alert by creating a candidate account here. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days - Location: Madrid[Apply on Julius Baer Group’s careers site →](https://juliusbaer.wd3.myworkdayjobs.com/External/job/Madrid/IT-Application-Support-Specialist---2nd-Level-Support-100---f-m-d-_r-19013-2) ## More jobs at Julius Baer Group ### [Application Responsible Flowable Applications 100% (f/m/d)](https://jobs.opennash.com/companies/julius-baer-group/jobs/fb4e1f7bc7d32dea05f6/) Madrid ### [Application Support Specialist + ServiceNow Support - 2nd Level Support 100%](https://jobs.opennash.com/companies/julius-baer-group/jobs/709c7a4b6eb6faa8c575/) Madrid ### [Application Support Specialist - 2nd Level Support 100%](https://jobs.opennash.com/companies/julius-baer-group/jobs/4d968eaaf846ed417a63/) Madrid ### [Application Support Specialist 2nd Level Support 100% (f/m/d)](https://jobs.opennash.com/companies/julius-baer-group/jobs/a4d1177b69b586dc5bc0/) Madrid ### [Access Operation - System Engineer 100%](https://jobs.opennash.com/companies/julius-baer-group/jobs/422860f7de309d87cdf2/) Madrid ## Similar jobs at other companies ### [Senior Software Engineer Servicenow Support Bengaluru Karnataka India](https://jobs.opennash.com/companies/equinix/jobs/ab26aecfb9735c6d879c/) Equinix ### [Analyst ServiceNow Implementation and Support](https://jobs.opennash.com/companies/mitsubishi-ufj-financial/jobs/50706031979d01aef372/) Mitsubishi UFJ Financial · MUFG Global Service Private Ltd. - Pune ### [Application Support Engineer](https://jobs.opennash.com/companies/accenture/jobs/66a0c4cae870cea2c318/) Accenture ### [Application Support (LMS)](https://jobs.opennash.com/companies/grasim-industries/jobs/4e1e0870c24214c8e576/) Grasim Industries · Maharashtra OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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