[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All JPMorganChase jobs](https://jobs.opennash.com/companies/jpmorganchase/) · [Search jobs](/search/) JPMorganChase · Berlin, Germany # Fraud Operations Specialist - Customer Contact (all genders) Berlin, Germany Operations Listed on JPMorganChase’s official careers site. Posted August 18, 2026. Check that it is still open and apply there. [Apply on JPMorganChase’s careers site →](https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210747524) [OpenNash Jobs](https://jobs.opennash.com/) / [JPMorganChase](https://jobs.opennash.com/companies/jpmorganchase/) / Fraud Operations Specialist - Customer Contact (all genders) ## Job description Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join our digital consumer banking offer Chase at our new JPMorganChase office in the heart of Berlin. In this exciting chapter of continued growth and expansion, we’re looking for a passionate Fraud Operations Specialist - Customer Contact who will be a vital part of our team, dedicated to safeguarding our customers and the company from fraudulent activities. As a Fraud Operations Specialist - Customer Contact, your role will involve identifying and mitigating fraud risks, ensuring our customers' security and peace of mind. Join our innovative team and contribute to our commitment to deliver exceptional service while combating fraud. Take this opportunity to make a meaningful impact and grow with us in the fight against fraud. ### Job Responsibilities Investigate suspected fraud cases, analysing information to uncover patterns and risks. Provide empathetic support to fraud victims, guiding and assisting them if needed. Employ strong problem-solving skills to assess complex fraud cases. Build and maintain strong customer relationships while safeguarding the bank's assets. Manage high-pressure situations with composure, making informed decisions to protect customer interests. Stay updated on the latest fraud trends, continuously enhancing knowledge through professional development. ### Required qualifications, capabilities and skills Ability to identify fraud and related financial crime risks and take appropriate steps to mitigate them. Investigative mindset. Excellent communication skills. A strong sense of empathy as well as a creative, and outside-of-the-box mindset. Championing process and product improvements for colleagues and customers. Growth mindset and a passion for learning and self-development. Fluent in German and English. ### Preferred qualifications, capabilities and skills Previous experience working within Banking/Financial Service institution in a fraud related role. Experience in identifying fraud and related financial crime risks, and take the appropriate steps to mitigate the risks. Knowledge of the German regulatory framework and best practice regarding fraud prevention. #ICBCareer ## At a glance - Posted by the employer: Aug 18, 2026 - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 13, 2026 - Listed for: 95 days - Location: Berlin, Germany[Apply on JPMorganChase’s careers site →](https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210747524) ## More jobs at JPMorganChase ### [Cash & Card Business Analyst (All Genders)](https://jobs.opennash.com/companies/jpmorganchase/jobs/d7854242ad9f03eca1da/) Berlin, Germany ### [Fraud Operations Specialist - SAR Filing Specialist (all genders)](https://jobs.opennash.com/companies/jpmorganchase/jobs/4b15635e0fbae706dc5d/) Berlin, Germany ### [KYC Operations Specialist (all genders)](https://jobs.opennash.com/companies/jpmorganchase/jobs/14addc385810f51a1c3e/) Berlin, Germany ### [Chase Germany Compliance Officer (focus WpHG) – Vice President (all genders)](https://jobs.opennash.com/companies/jpmorganchase/jobs/0379ba60b0bcd6b8c14b/) Berlin, Germany ### [Commercial Finance Business Partner (all genders)](https://jobs.opennash.com/companies/jpmorganchase/jobs/b83c9639f966c95acf41/) Berlin, Germany ## Similar jobs at other companies ### [Customer Contact Comms Analyst](https://jobs.opennash.com/companies/accenture/jobs/cab4c9da240be7780f60/) Accenture ### [Team Leader - Customer Contact Operations](https://jobs.opennash.com/companies/schneider-electric/jobs/ea8563e14bf29d35b6ab/) Schneider Electric · Telford, United Kingdom +1 more ### [Senior Officer/Manager, Fraud Team, Contact Center](https://jobs.opennash.com/companies/united-overseas-bank/jobs/8e88bab9422ed1f51460/) United Overseas Bank · Central Region ### [Associate I, BPS Operations Processing (Fraud Support)](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/e8046b90bc60f69e5077/) Fidelity National Information (FIS) · Bagong Pag-asa, Quezon City, Philippines OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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