[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All JPMorganChase jobs](https://jobs.opennash.com/companies/jpmorganchase/) · [Search jobs](/search/) JPMorganChase · Singapore # Technology Support III - Incident and Problem Manager Singapore Manager or lead Listed on JPMorganChase’s official careers site. Posted August 19, 2026. Check that it is still open and apply there. [Apply on JPMorganChase’s careers site →](https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210782434) [OpenNash Jobs](https://jobs.opennash.com/) / [JPMorganChase](https://jobs.opennash.com/companies/jpmorganchase/) / Technology Support III - Incident and Problem Manager ## Job description Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III – Incident & Problem Manager in Employee Platforms Production Management, you will own and drive incident calls collaborating with technical resolvers, production management, application development. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. ### Job Responsibilities Analyze and troubleshoot production technology flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm. - Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements Establishing strong command and control of an incident, establishing clear accountability, ownership and methodical evaluation of complex issues - Facilitate timely, clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences - Improve operational stability and availability through chairing the problem/RCA calls Candidate has to work on weekends, public holidays on rotation basis during the APAC hours. - Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations Required qualifications, capabilities, and skills - Bachelor’s Degree in Computer Science, Cybersecurity, Data Science, or related disciplines - 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services - Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity - Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations - Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Experience with one or more general purpose programming languages and/or automation scripting Working understanding of public cloud ## At a glance - Posted by the employer: Aug 19, 2026 - First seen by OpenNash: Aug 21, 2026 - Last checked: Oct 13, 2026 - Listed for: 55 days - Location: Singapore[Apply on JPMorganChase’s careers site →](https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210782434) ## More jobs at JPMorganChase ### [2027 Global Private Bank Advisor Program – Full Time Analyst – Singapore](https://jobs.opennash.com/companies/jpmorganchase/jobs/eafe8f275ade4091e5d0/) Singapore ### [Payments Cross-Currency Solutions Specialist - Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/957dce5b53f106f2773a/) Singapore ### [Senior Lead Architect - Blockchain (Kinexys)](https://jobs.opennash.com/companies/jpmorganchase/jobs/b55325e06547ba250214/) Singapore ### [Tech Risk and Controls Lead](https://jobs.opennash.com/companies/jpmorganchase/jobs/e13addd7bf9a69c12fa6/) Singapore ### [Technology Support III](https://jobs.opennash.com/companies/jpmorganchase/jobs/e1ab503bbfe1d9dc1f35/) Singapore ## Similar jobs at other companies ### [Manager - Technology Support Services](https://jobs.opennash.com/companies/wesco-international/jobs/d329113e35696c6a1d49/) WESCO International · Singapore ### [Lead Specialist - Technology Support Services](https://jobs.opennash.com/companies/wesco-international/jobs/771c14fa9ed2c9090c72/) WESCO International · Singapore ### [Technology Support Engineer](https://jobs.opennash.com/companies/accenture/jobs/e626d7b63b73a7883af1/) Accenture ### [Information Technology - Site Reliability Engineer - Application Support](https://jobs.opennash.com/companies/las-vegas-sands/jobs/38047b3de98c11224379/) Las Vegas Sands · Macao OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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