[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All JPMorganChase jobs](https://jobs.opennash.com/companies/jpmorganchase/) · [Search jobs](/search/) JPMorganChase # Payment Lifecycle Analyst - Investigations (EMEA) Metro Manila, National Capital Region, Philippines Operations Listed on JPMorganChase’s official careers site. Posted August 7, 2026. Check that it is still open and apply there. [Apply on JPMorganChase’s careers site →](https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210757893) [OpenNash Jobs](https://jobs.opennash.com/) / [JPMorganChase](https://jobs.opennash.com/companies/jpmorganchase/) / Payment Lifecycle Analyst - Investigations (EMEA) ## Job description Lead a team that keeps payment investigations moving every day. In this role, you’ll supervise shift delivery, resolve exceptions, and improve how work gets done. You’ll partner closely with other operations sites to meet business targets and support a strong client experience. If you enjoy leading through change and developing others, this role offers meaningful impact and growth. As a Payment Lifecycle Analyst in the Payments Investigations Function, you will manage day-to-day operations by overseeing shift execution and supporting the timely resolution of investigations and exceptions. You will provide indirect leadership for a team of 8 to 10 members, coordinate with partner operations sites, and help deliver business targets through strong execution, reporting, and continuous improvement. Job responsibilities Supervise shift delivery to ensure work items are completed accurately and on time to agreed service standards. Monitor exceptions and drive timely resolution through follow-up and escalation as needed. Track procedure changes and ensure the team is informed and ready to execute updates. Prepare weekly and monthly management reports to support performance monitoring and decision-making. Identify opportunities to improve process efficiency and support implementation of improvements. Assess training needs and partner with the team lead to deliver required training. Build strong relationships with partner sites and key stakeholders to support smooth daily execution. Required qualifications, capabilities, and skills Hold a graduate degree. Have 4 years of experience in financial operations processing, including team leadership experience in a similar environment. Demonstrate working knowledge of international payment processing operations. Demonstrate working knowledge of payment messaging standards, including SWIFT and ISO payment message formats. Demonstrate strong interpersonal skills and ability to communicate effectively at all levels, internally and externally. Demonstrate excellent written and oral communication skills in English, including people leadership skills. Demonstrate a proactive approach to problem solving, including ownership through resolution and appropriate escalation. Demonstrate experience partnering with controls and training stakeholders to meet organizational objectives. Demonstrate strong analytical skills and proficiency in Microsoft Office applications, with ability to use data tools as needed. Preferred qualifications, capabilities and skills Demonstrate experience in back-office banking operations as a supervisor. Demonstrate experience leading investigations involving clients and third-party banks for multi-currency payments. ## At a glance - Posted by the employer: Aug 7, 2026 - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 13, 2026 - Listed for: 95 days - Location: Metro Manila, National Capital Region, Philippines[Apply on JPMorganChase’s careers site →](https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210757893) ## More jobs at JPMorganChase ### [Account Specialist IV Mortgage](https://jobs.opennash.com/companies/jpmorganchase/jobs/ae7e4c8fd7c90718b4c8/) Metro Manila, National Capital Region, Philippines ### [Collections, Fraud & Accounts Entry-Level Specialist](https://jobs.opennash.com/companies/jpmorganchase/jobs/c12a721c75c1fc7e4bf5/) Metro Manila, National Capital Region, Philippines ### [Fresh Graduates Career Readiness Workshop - Oct 26 2026](https://jobs.opennash.com/companies/jpmorganchase/jobs/60aa45f8a99bfb5e6042/) Metro Manila, National Capital Region, Philippines ### [Fund Servicing Analyst](https://jobs.opennash.com/companies/jpmorganchase/jobs/c2b4e4efdca47a119956/) Metro Manila, National Capital Region, Philippines ### [Fund Servicing Analyst - Performance Reporting Manila (APAC)](https://jobs.opennash.com/companies/jpmorganchase/jobs/29edc354879b0972ba83/) Metro Manila, National Capital Region, Philippines ## Similar jobs at other companies ### [Payment Investigations Manager](https://jobs.opennash.com/companies/citigroup/jobs/ff2141019d5d70e927ec/) Citigroup ### [AML Payment Investigations Analyst](https://jobs.opennash.com/companies/american-express/jobs/e2d7b4bc58fb8472806f/) American Express · Kuala Lumpur, KUL, Malaysia ### [Payment Application Analyst](https://jobs.opennash.com/companies/jones-lang-lasalle/jobs/48490df6337108ddf411/) Jones Lang LaSalle · Belen, CRI ### [Senior Compliance Analyst - Life & Health Insurance Fraud Investigations - Hybrid](https://jobs.opennash.com/companies/aegon/jobs/1ea88b7316e59d5010a5/) Aegon ### [Client Lifecycle Management Analyst](https://jobs.opennash.com/companies/hsbc-holdings/jobs/5478bdf084dfcf47dc5d/) HSBC Holdings · Geneva, Switzerland OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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