[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All JPMorganChase jobs](https://jobs.opennash.com/companies/jpmorganchase/) · [Search jobs](/search/) JPMorganChase · Kwun Tong, Kowloon, Hong Kong # Head of Hong Kong Client Onboarding, Wealth Management Operations – Executive Director Kwun Tong, Kowloon, Hong Kong Executive Executive & Management Listed on JPMorganChase’s official careers site. Posted May 20, 2026. Check that it is still open and apply there. [Apply on JPMorganChase’s careers site →](https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210750830) [OpenNash Jobs](https://jobs.opennash.com/) / [JPMorganChase](https://jobs.opennash.com/companies/jpmorganchase/) / Head of Hong Kong Client Onboarding, Wealth Management Operations – Executive Director ## Job description Take on a senior leadership role within Wealth Management Operations, accountable for end-to-end Hong Kong client onboarding agenda, balancing a best-in-class client experience with robust AML/KYC and control standards. As an Executive Director within the Wealth Management Operations team, you will lead the Hong Kong based Client Onboarding team and act as a senior partner to the Business, Compliance, AML/KYC, Controls, Technology, and other stakeholders to drive capacity, quality, and timely delivery. You will set strategy and governance, provide oversight of complex case execution and escalations, and champion continuous improvement through operational discipline and targeted transformation. You will establish clear performance expectations and a strong risk culture, ensuring consistent execution against regulatory requirements and firmwide policies while building a high-performing team capable of operating at scale in a dynamic environment. ### Job Responsibilities Lead and develop the Hong Kong Client Onboarding team, setting direction, performance standards, and a culture of accountability, collaboration, and continuous improvement. Own the Hong Kong onboarding operating model and governance, ensuring consistent execution of policies, procedures, and controls across the onboarding organization. Partner with senior Business leaders and stakeholders to align onboarding priorities to commercial objectives, client experience expectations, and risk requirements; proactively manage trade-offs and capacity constraints. Serve as the senior escalation point for complex, sensitive, or high-risk onboarding cases; drive timely decisioning and ensure issues are documented, remediated, and communicated appropriately. Provide senior-level advisory on AML/KYC frameworks, interpreting policy intent into practical operating guidance; influence enhancements across the KYC review lifecycle (including standards, controls, and documentation quality). Drive audit and regulatory exam preparedness, acting as the accountable owner for Hong Kong onboarding engagement, responses, walkthroughs, and file reviews; ensure sustained adherence to firmwide control policies and regulatory expectations. Oversee end-to-end onboarding performance, including account opening and system maintenance, ensuring accuracy, timeliness, and quality; implement consistent management routines and operational discipline. Own service delivery and performance management, including SLAs, KPIs, volumes, throughput, aging, quality/error rates, and risk indicators; deliver transparent reporting, insights, and action plans to senior management. Lead strategic change and transformation initiatives, coordinating cross-functional programs with Technology, Product, and global AML/KYC partners to improve scalability, automation, and client experience. Strengthen issue management and control execution, ensuring escalations, incidents, and recurring defects are root-caused, remediated, and prevented through durable fixes. Set the talent strategy for the function, including hiring, succession planning, capability building, training/standards, and knowledge sharing; coach leaders and build a strong leadership bench. Required qualifications, capabilities, and skills Bachelor’s degree. Minimum 12–15 years of experience in financial services, including significant client onboarding and/or AML/KYC operations experience, with demonstrated senior stakeholder engagement. People leadership experience, including leading managers and building high-performing teams. Fluency in Chinese (Mandarin and/or Cantonese) required to engage with local clients and stakeholders. Demonstrated ability to influence and partner with senior Business and control stakeholders, driving outcomes without direct authority. Strong risk and control mindset, with ability to make balanced decisions in complex, high-pressure situations. Excellent executive communication skills (written and verbal), with strong negotiation and stakeholder management capabilities. Proven ability to operate in a fast-paced environment, manage multiple priorities, and lead through ambiguity. Preferred qualifications, capabilities, and skills Professional certifications in AML/KYC (e.g., CAMS, ICA) preferred. Experience leading transformation initiatives (process re-engineering, automation, workflow tooling, operating model redesign) in a regulated environment. Experience working across multiple APAC jurisdictions with an understanding of common regional regulatory expectations. ## At a glance - Posted by the employer: May 20, 2026 - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 13, 2026 - Listed for: 146 days - Location: Kwun Tong, Kowloon, Hong Kong[Apply on JPMorganChase’s careers site →](https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210750830) ## More jobs at JPMorganChase ### [Asia Volatility Equities Product Control - Vice President](https://jobs.opennash.com/companies/jpmorganchase/jobs/4c51e05bc9334698f7af/) Kwun Tong, Kowloon, Hong Kong ### [Asset Management - APAC Vendor Change Management - Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/a79e9c4f5d4414c883fc/) Kwun Tong, Kowloon, Hong Kong ### [Client Account Services - Senior Operations Manager - Vice President](https://jobs.opennash.com/companies/jpmorganchase/jobs/e0330318b4beefbb1b1e/) Kwun Tong, Kowloon, Hong Kong ### [Equities Operations Control Management - Vice President](https://jobs.opennash.com/companies/jpmorganchase/jobs/f1ea6f52f20dabf7e07e/) Kwun Tong, Kowloon, Hong Kong ### [Equity Derivatives Trade Support - Vice President](https://jobs.opennash.com/companies/jpmorganchase/jobs/27f7f4fe226820ed249d/) Kwun Tong, Kowloon, Hong Kong ## Similar jobs at other companies ### [Chief Auditor – Head of Audit Hong Kong. Chief Audit Executive Citibank Hong Kong & Head of Audit Mauritius](https://jobs.opennash.com/companies/citigroup/jobs/9df31861b0510f681591/) Citigroup · Kowloon Hong Kong ### [Service Relationship Manager - Hong Kong](https://jobs.opennash.com/companies/fortinet/jobs/b85feae3eeff49b5e57c/) Fortinet · Hong Kong ### [Major Accounts Manager (Telco) - Hong Kong](https://jobs.opennash.com/companies/fortinet/jobs/f672d63e94cf9e7cef82/) Fortinet · Hong Kong ### [Investment Counselor - UHNW Segment, Hong Kong](https://jobs.opennash.com/companies/citigroup/jobs/87f569e474af8c3b1220/) Citigroup · Hong Kong Hong Kong ### [Insurance Product Expert - Hong Kong Business](https://jobs.opennash.com/companies/hsbc-holdings/jobs/c6bd2741284bec7a6faf/) HSBC Holdings · Kowloon City, Kowloon, Hong Kong OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)