[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All JPMorganChase jobs](https://jobs.opennash.com/companies/jpmorganchase/) · [Search jobs](/search/) JPMorganChase · San Francisco, CA # Principal Technical Program Manager/ServiceNow San Francisco, CA, United States Manager or lead Listed on JPMorganChase’s official careers site. Posted September 1, 2026. Check that it is still open and apply there. [Apply on JPMorganChase’s careers site →](https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210785923) [OpenNash Jobs](https://jobs.opennash.com/) / [JPMorganChase](https://jobs.opennash.com/companies/jpmorganchase/) / Principal Technical Program Manager/ServiceNow ## Job description Elevate your career by steering multi-faceted tech programs on the ServiceNow platform, integrating innovative solutions for a dynamic impact across global operations As a Principal Technical Program Manager in Infrastructure & Platforms, Data and Specialty Services on the Digitial Workflows product line, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including clients, employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new policies and processes, shaping the future of our technology landscape. ### Job responsibilities - Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration, and oversee complex program execution by managing resources, budgets, and timelines while mitigating risks and addressing roadblocks - Uses enterprise-authorized and ServiceNow authorized AI capabilities within the work environment to accelerate program planning, dependency/risk synthesis, and executive-ready reporting, validating outputs and handling data according to sensitivity requirements - Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies - Promotes reuse-first, AI-assisted practices for program governance and continuous improvement routines, ensuring human review and alignment to delivery standards. Required qualifications, capabilities, and skills A. 7+ years of experience or equivalent expertise in technical program management, including engagement on the ServiceNow platform, leading complex technology projects and programs in large organizations Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity. Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations. Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives - Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives Preferred qualifications, capabilities, and skills Experience establishing standardized processes and metrics to streamline communications and outcomes Expert experience using visuals and graphics for executive messaging, recommendations, and outcomes - Demonstrated successful partnerships at multiple levels across business and technical teams Understanding of design thinking techniques (Persona’s, Journey Maps, Business Model Canvas etc.) - Strong professional and interpersonal skills including creative problem solving, effective written and verbal communications, and planned and organized coordination of cross functional teams Demonstrable experience in creating and socializing roadmaps, milestones and scoping/estimation methods. Experienced in leading projects following Agile or Scaled Agile methodologies ## At a glance - Posted by the employer: Sep 1, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 13, 2026 - Listed for: 42 days - Location: San Francisco, CA, United States[Apply on JPMorganChase’s careers site →](https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210785923) ## More jobs at JPMorganChase ### [Lead Architect - ServiceNow](https://jobs.opennash.com/companies/jpmorganchase/jobs/41f8f77aca97e52de101/) San Francisco, CA, United States ### [Solution Analyst III – ServiceNow](https://jobs.opennash.com/companies/jpmorganchase/jobs/2125769fda6471081027/) San Francisco, CA, United States ### [Asset Management - Commercial Real Estate Acquisitions (West Coast Region) - Vice President](https://jobs.opennash.com/companies/jpmorganchase/jobs/d252254a78ee839dec09/) San Francisco, CA, United States ### [Associate Banker - Healthcare Services- Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/badf71b050588bfc4ccb/) San Francisco, CA, United States ### [Associate Banker, 30 Hours, Financial District San Francisco, CA Area - Multiple locations](https://jobs.opennash.com/companies/jpmorganchase/jobs/501d06efd92fc9a02144/) San Francisco, CA, United States ## Similar jobs at other companies ### [Principal Technical Program Manager](https://jobs.opennash.com/companies/microsoft/jobs/aabc2fac1ef67d8b3179/) Microsoft · United States, Washington, Redmond ### [Lead Principal Technical Program Manager, Strategic Program Delivery](https://jobs.opennash.com/companies/oracle/jobs/4fe13ecf3da8a5da3cf0/) Oracle · Nashville, TN, United States ### [Senior Principal Software Engineer - (ServiceNow Technical Architect)](https://jobs.opennash.com/companies/dell-technologies/jobs/4bd5e35809a41f31849e/) Dell Technologies · Round Rock, TX, United States ### [Principal Technical Program Manager](https://jobs.opennash.com/companies/oracle/jobs/9590e5299eedb8fe1bc6/) Oracle · United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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