[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All JPMorganChase jobs](https://jobs.opennash.com/companies/jpmorganchase/) · [Search jobs](/search/) JPMorganChase · New York, NY # Executive Director, Client Success Team Lead - Chase Media Solutions New York, NY, United States Director Executive & Management Listed on JPMorganChase’s official careers site. Posted September 29, 2026. Check that it is still open and apply there. [Apply on JPMorganChase’s careers site →](https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210790033) [OpenNash Jobs](https://jobs.opennash.com/) / [JPMorganChase](https://jobs.opennash.com/companies/jpmorganchase/) / Executive Director, Client Success Team Lead - Chase Media Solutions ## Job description Join Chase Media Solutions and help scale a high-impact client success organization in an emerging media channel. You will lead a team that delivers trusted partnership, measurable outcomes, and strong retention for brands and agencies. As an Executive Director, Client Success Team Lead in Chase Media Solutions, you lead a team focused on maximizing revenue growth and retention through a consultative client experience for brands and agencies. You partner closely with sales and cross-functional teams to improve client outcomes, strengthen service models, and drive continuous improvement. You use market insight and client feedback to evolve the client experience and inform strategy. Job responsibilities Scale the Client Success function for Chase Media Solutions - Lead a team of client success managers to deliver excellent service to clients - Collaborate with the sales organization to craft client success strategies to win new business and retain and grow existing clients to achieve revenue targets - Develop service and growth models for Client Solution Managers to grow revenue and successfully deliver on client objectives - Partner cross-functionally with key support teams such as sales, operations and analytics to create a cohesive client engagement experience, ensure successful executions and drive continuous improvement to deliver for our clients - Implement client feedback strategy to identify key success factors and pain points within our product offering and our client experience to help inform sales and marketing strategy, process improvements and product enhancements to better deliver for clients - Implement approach to resolving client issues and escalations - Develop and maintain a strong understanding of key vertical market trends and customer opportunities Represent Chase Media Solutions at events and serve as a brand and business ambassador Required qualifications, capabilities, and skills - 10+ years of account management leadership experience within the digital media or performance marketing industry - Demonstrated leadership ability in building, inspiring and managing high-performing, scalable client success teams Deep understanding of the digital media landscape and the role of account management to deliver successful client solutions - Strong collaboration skills with cross-functional teams and exceptional interpersonal communication skills to build internal and external client relationships - Ability to perform and navigate ambiguity in a highly dynamic, rapidly changing, and growing environment Experience presenting to executives and marketing leadership both internally and externally, with strong interpersonal skills and a high attention to detail Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. ## At a glance - Posted by the employer: Sep 29, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 21 days - Location: New York, NY, United States[Apply on JPMorganChase’s careers site →](https://jpmc.fa.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/210790033) ## More jobs at JPMorganChase ### [2027 Asset & Wealth Management International Private Bank (Latin America) MBA Summer Associate Program](https://jobs.opennash.com/companies/jpmorganchase/jobs/2afbcba978645c269b12/) New York, NY, United States ### [2027 Global Private Bank Advisor Program (Full-time Associate) - US Private Bank](https://jobs.opennash.com/companies/jpmorganchase/jobs/b8b9663800bdacab73ea/) New York, NY, United States ### [AI Transformation & Strategic Execution - Executive Director](https://jobs.opennash.com/companies/jpmorganchase/jobs/f9b3edfbaef1fff1ba09/) New York, NY, United States ### [AI/ML Governance & Automation Lead -Vice President](https://jobs.opennash.com/companies/jpmorganchase/jobs/3338481997d483810fb2/) New York, NY, United States ### [Amenity Services Program Manager - Vice President](https://jobs.opennash.com/companies/jpmorganchase/jobs/ac1456ab37006d4936b6/) New York, NY, United States ## Similar jobs at other companies ### [Director, Client Executive](https://jobs.opennash.com/companies/bank-of-ny-mellon/jobs/7a25188167f7318f902e/) Bank of New York Mellon · New York, NY, United States ### [Wealth Planning Associate, Client Success (HYBRID OR REMOTE)](https://jobs.opennash.com/companies/equitable-holdings/jobs/070f76e5161231bfee65/) Equitable Holdings ### [Senior Client Success Partner- Retail Media](https://jobs.opennash.com/companies/albertsons/jobs/c58dc324637047e187b9/) Albertsons · Pleasanton, CA, United States ### [Account Manager Lead, Client Success (CSM)](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/bb1e18beed73bed3a216/) Fidelity National Information (FIS) · Jacksonville, FL, United States of America OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)