[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Johnson & Johnson jobs](https://jobs.opennash.com/companies/johnson-johnson/) · [Search jobs](/search/) Johnson & Johnson · Multiple locations # Project management & Performance Analytics Multiple locations Full-time Data & Analytics Listed on Johnson & Johnson’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there. [Apply on Johnson & Johnson’s careers site →](https://jj.wd5.myworkdayjobs.com/JJ/job/Chiyoda-Tokyo-Japan/Project-management---Performance-Analytics_R-092372-2) [OpenNash Jobs](https://jobs.opennash.com/) / [Johnson & Johnson](https://jobs.opennash.com/companies/johnson-johnson/) / Project management & Performance Analytics ## Job description At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. ### Job Function Customer Management Job Sub Function: Non-Technical Customer Service Job Category: Professional All Job Posting Locations: Chiyoda, Tokyo, Japan, Ota, Tokyo, Japan Job Description: Identifies opportunities for the non-technical customer service department as an established and productive individual contributor, who works under moderate supervision. Implements front-line projects, programs, and processes in support of the organization's overall customer experience strategy. Applies practical knowledge of the non-technical customer service field to administer best of class policies, procedures, and plans. ------- DUTIES & RESPONSIBILITIES ------ Conducts technical reviews to support programs and innovative initiatives for the Non-Technical Customer Service area, under general supervision. Contributes to components of projects, programs, or processes for the Non-Technical Customer Service area. Identifies opportunities to integrate new methods based on analyses of trends and the competitive landscape to continually improve the organization's customer experience strategy towards customers using non-technical products. Documents research findings on future needs of the organization and Non-Technical Customer Service area. Carries out best-in-class plans and mechanisms to deal with the most ambiguous situations. Coaches more junior colleagues in techniques, processes and responsibilities.​ Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team. ### Required Skills Preferred Skills: Business Behavior, Communication, Corrective and Preventive Action (CAPA), Customer Analytics, Customer Centricity, Customer Retentions, Customer Satisfaction, Customer Service, Customer Support Operations, Customer Support Trends, Omni-Channel Support, Organizing, Problem Solving, Process Oriented, Project Management, Self-Service Tools, Service Request Management ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Multiple locations - Employment type: Full-time[Apply on Johnson & Johnson’s careers site →](https://jj.wd5.myworkdayjobs.com/JJ/job/Chiyoda-Tokyo-Japan/Project-management---Performance-Analytics_R-092372-2) ## More jobs at Johnson & Johnson ### [Business Management – Data Operations & Operational Excellence Specialist– Student Placement 2027](https://jobs.opennash.com/companies/johnson-johnson/jobs/b96cacae70729f90cdc0/) ### [[Innovative Medicine] R&D, Principal Statistical Programming Lead (Manager), Clinical & Statistical Programming Japan, Global Development](https://jobs.opennash.com/companies/johnson-johnson/jobs/fb0bccad1da31d1a6955/) ### [(Sr) Medical Science Liaison (m/w/d) Multiples Myelom - Gebiet Nordwest](https://jobs.opennash.com/companies/johnson-johnson/jobs/e0e9a55eeb6b1b628631/) ### [2027 Innovative Medicine Commercial Leadership Development Program (CLDP)- Summer Internship](https://jobs.opennash.com/companies/johnson-johnson/jobs/f6303c17df13cfb4cd50/) ### [AI & Automation Operations Manager](https://jobs.opennash.com/companies/johnson-johnson/jobs/a92cab574fd37f973a1e/) ## Similar jobs at other companies ### [Director, Model Risk Management (MRM) Analytics and Reporting](https://jobs.opennash.com/companies/aegon/jobs/443d39d2a8cc26b37209/) Aegon ### [business performance data analytics project manager](https://jobs.opennash.com/companies/richemont/jobs/a4c8cf565e3e7f3f08b3/) Richemont ### [Stage PFE - Application du Lean Construction pour améliorer la performance d'un chantier de TP F/H Rivesaltes, Occitanie Rivesaltes, Occitanie DEVELOPMENT / CONSTRUCTION / PROJECT MANAGEMENT DEVELOPMENT / CONSTRUCTION / PROJECT MANAGEMENT Work placement agreement](https://jobs.opennash.com/companies/vinci/jobs/fb6015d0d6ed72d8d5cd/) VINCI · Rivesaltes, Occitanie ### [PFE 2027 - Optimiser notre performance grâce à l'IA F/H Orléans, Centre-Val de Loire Orléans, Centre-Val de Loire DEVELOPMENT / CONSTRUCTION / PROJECT MANAGEMENT DEVELOPMENT / CONSTRUCTION / PROJECT MANAGEMENT Work placement agreement](https://jobs.opennash.com/companies/vinci/jobs/e1c1040e947480494426/) VINCI · Orléans, Centre-Val de Loire ### [Intelligent Enterprise Performance & Analytics Manager](https://jobs.opennash.com/companies/accenture/jobs/cd34f7d72c5d94856bb3/) Accenture OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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