[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Johnson Controls International jobs](https://jobs.opennash.com/companies/johnson-controls-international/) · [Search jobs](/search/) Johnson Controls International · Mumbai-Maharashtra-India # Integrated Solutions Service Tech 5 Mumbai-Maharashtra-India Full-time Listed on Johnson Controls International’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on Johnson Controls International’s careers site →](https://jci.wd5.myworkdayjobs.com/JCI/job/Mumbai-Maharashtra-India/Integrated-Solutions-Service-Tech-5_WD30275645) [OpenNash Jobs](https://jobs.opennash.com/) / [Johnson Controls International](https://jobs.opennash.com/companies/johnson-controls-international/) / Integrated Solutions Service Tech 5 ## Job description ### Role Summary The Manager - Service will be responsible for managing service operations, maintenance contracts, customer support, and technical teams for Controls, Fire Detection & Alarm Systems, CCTV, Access Control, BMS, and Integrated Security Solutions. The role focuses on ensuring high service standards, customer satisfaction, operational efficiency, and service revenue growth across the Mumbai region. ### Key Responsibilities Service Operations Management Lead end-to-end service delivery for Fire & Security Systems and Building Controls projects. Ensure timely preventive maintenance (PM), corrective maintenance (CM), breakdown service, and AMC execution. Monitor service KPIs, response time, resolution time, system uptime, and customer satisfaction levels. Drive adherence to SLAs and contractual obligations. Team Management Lead, mentor, and develop a team of service engineers, supervisors, and technicians. Allocate manpower and resources efficiently across customer sites. Conduct performance reviews and technical competency development programs. Ensure availability of skilled resources for emergency and scheduled services. Customer Relationship Management Act as the primary escalation point for key customers. Build long-term relationships with clients including commercial buildings, hospitals, data centers, industrial facilities, airports, and infrastructure projects. Conduct customer review meetings and ensure high customer retention. Technical Management Support troubleshooting and resolution of complex technical issues related to: Fire Alarm Systems Public Address Systems CCTV Surveillance Access Control Systems Intrusion Detection Systems Building Management Systems (BMS) PLC/DDC-based Control Systems Integrated Security Management Systems Commercial & Financial Responsibility Manage AMC and service contract renewals. Support sales teams in identifying modernization, upgrade, retrofit, and service business opportunities. Monitor service profitability, resource utilization, and cost control. Ensure timely billing and collection coordination. Compliance & Safety Ensure compliance with local fire, safety, and statutory regulations. Adhere to EHS policies and industry best practices. Conduct risk assessments and safety audits for service activities. ### Required Qualifications Bachelor's Degree in Electrical Engineering, Electronics Engineering, Instrumentation Engineering, or related discipline. MBA preferred. 8-15 years of experience in Controls, Fire & Security Systems service operations. Experience managing large service teams and customer-facing operations. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days - Location: Mumbai-Maharashtra-India - Employment type: Full-time[Apply on Johnson Controls International’s careers site →](https://jci.wd5.myworkdayjobs.com/JCI/job/Mumbai-Maharashtra-India/Integrated-Solutions-Service-Tech-5_WD30275645) ## More jobs at Johnson Controls International ### [Integrated Solutions Systems Tech 3](https://jobs.opennash.com/companies/johnson-controls-international/jobs/83802b8457d14fad2254/) Mumbai-Maharashtra-India ### [Integrated Solutions Systems Tech 5](https://jobs.opennash.com/companies/johnson-controls-international/jobs/40f73fa2cfa35f1eb0c7/) Mumbai-Maharashtra-India ### [Senior Manager - Solution Development, Applied Equipment](https://jobs.opennash.com/companies/johnson-controls-international/jobs/32383cfb68f4d78397e3/) Mumbai-Maharashtra-India ### [BMS Commissioning Engineer](https://jobs.opennash.com/companies/johnson-controls-international/jobs/84bf52574dbabf0321c7/) Mumbai-Maharashtra-India ### [Business Development Manager (West Region) - Fire Detection Products, Mumbai](https://jobs.opennash.com/companies/johnson-controls-international/jobs/2948175e39473d7d0b1a/) Mumbai-Maharashtra-India ## Similar jobs at other companies ### [Senior Area Manager - Integrated GBA and Premier Small Business Solutions](https://jobs.opennash.com/companies/hsbc-holdings/jobs/dd18dc0ff3b0f34aee7f/) HSBC Holdings · Shenzhen, Guangdong, China ### [Hardware Systems Engineer - Integrated Hardware Solutions](https://jobs.opennash.com/companies/lockheed-martin/jobs/c074459d6bd6a9f88a17/) Lockheed Martin · Montreal, CAN, Dartmouth, Victoria, Ottawa ### [Hardware Systems Engineer - Integrated Hardware Solutions Lead](https://jobs.opennash.com/companies/lockheed-martin/jobs/0b51ef9272f973f93a5e/) Lockheed Martin · Montreal, CAN, Dartmouth, Ottawa, Victoria ### [Client Support Officer, Integrated Service Operations](https://jobs.opennash.com/companies/ntt/jobs/c374fe6305bcf0da68c5/) NTT · Bangkok, Thailand ### [Senior Integrated Service Specialist](https://jobs.opennash.com/companies/cvs-health/jobs/bcea2c16045aca4d984b/) CVS Health · Work from home, AZ OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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