[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) Johnson Controls International # Customer Technical Advisor Manchester-Manchester-United Kingdom Full-time Listed on Johnson Controls International’s official careers site. Posted October 23, 2026. Check that it is still open and apply there. [Apply on Johnson Controls International’s careers site →](https://jci.wd5.myworkdayjobs.com/JCI/job/Manchester-Manchester-United-Kingdom/Customer-Technical-Advisor_WD30282718) [OpenNash Jobs](https://jobs.opennash.com/) / [Johnson Controls International](https://jobs.opennash.com/companies/johnson-controls-international/) / Customer Technical Advisor ## Job description We’re looking for a skilled Support Technician to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels. ### What we offer Competitive Salary Reflecting your skills and experience Bonus Plan: Performance-based bonuses to reward your impact Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance Employee assistance program Referral scheme Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts Career Development: Extensive growth and advancement opportunities Free Onsite Parking: Hassle-free commuting Dress Down Fridays: Casual attire to wrap up the week How will you do it In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. You will: - Diagnose and troubleshoot security alarm faults - Use a broad range of monitoring and programming software - Deliver excellent customer service to external residential and commercial customers - Handle bespoke and high-security customer requirements with discretion - Assist field engineers to ensure remote connectivity to alarm systems ### What We’re Looking For We want passionate, detail-oriented problem solvers who thrive in a high-energy environment. ### Essential Skills An interest in problem-solving - Excellent communication skills - Ability to convey technical information to a non-technical audience Preferred Skills: Experience in technical problem-solving Experience providing customer service over the phone Background in customer service If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team! About Johnson Controls Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. #LI-MS2 #LI-Onsite #ADTcustomerservice ## At a glance - Posted by the employer: Oct 23, 2026 - First seen by OpenNash: Oct 27, 2026 - Last checked: Nov 10, 2026 - Listed for: 18 days - Location: Manchester-Manchester-United Kingdom - Employment type: Full-time[Apply on Johnson Controls International’s careers site →](https://jci.wd5.myworkdayjobs.com/JCI/job/Manchester-Manchester-United-Kingdom/Customer-Technical-Advisor_WD30282718) ## Hiring at Johnson Controls International - Open jobs: 4,148 - New in the last 7 days: After two weekly collections - Tracked since: Oct 13, 2026 [All Johnson Controls International jobs](https://jobs.opennash.com/companies/johnson-controls-international/) · [Weekly hiring report](/reports/hiring/) ## More jobs at Johnson Controls International ### [FM Coordinator](https://jobs.opennash.com/companies/johnson-controls-international/jobs/f18008918a55fb575f84/) Manchester-Manchester-United Kingdom ### [FM Helpdesk Coordinator](https://jobs.opennash.com/companies/johnson-controls-international/jobs/ee96324d50685c62936f/) Manchester-Manchester-United Kingdom ### [Facilities Coordinator](https://jobs.opennash.com/companies/johnson-controls-international/jobs/bd70909f2f8fe5f472ef/) Manchester-Manchester-United Kingdom ### [Director (m/f/d) Fire & Security Service Growth Europe](https://jobs.opennash.com/companies/johnson-controls-international/jobs/1db80aace88edad6c210/) Manchester-Manchester-United Kingdom ### [Finance Director](https://jobs.opennash.com/companies/johnson-controls-international/jobs/999591324ff8febc39e3/) Manchester-Manchester-United Kingdom ## Similar jobs at other companies ### [Technical Customer Experience Lead](https://jobs.opennash.com/companies/siemens/jobs/cc6aba665a73542e1c6b/) Siemens ### [Customer Service Technical Sales](https://jobs.opennash.com/companies/siemens/jobs/3d6a62971647fd8ef14a/) Siemens ### [Technical Customer Service Supervisor](https://jobs.opennash.com/companies/eaton/jobs/385cbed668f5bdec63fa/) Eaton · Arendal, NOR ### [Technical Customer Success Account Manager](https://jobs.opennash.com/companies/microsoft/jobs/dbe5386b63c0819881d7/) Microsoft · India, Maharashtra, Mumbai ### [Observability Customer Success Technical Lead](https://jobs.opennash.com/companies/cisco-systems/jobs/1b966a9e58695ecf43d2/) Cisco Systems · Madrid, Spain OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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