[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Johnson Controls International jobs](https://jobs.opennash.com/companies/johnson-controls-international/) · [Search jobs](/search/) Johnson Controls International · Shah Alam-Selangor-Malaysia # Engineer, Customer Service Shah Alam-Selangor-Malaysia Full-time Customer Support Listed on Johnson Controls International’s official careers site. Posted July 14, 2026. Check that it is still open and apply there. [Apply on Johnson Controls International’s careers site →](https://jci.wd5.myworkdayjobs.com/JCI/job/Shah-Alam-Selangor-Malaysia/Engineer--Customer-Service_WD30273979) [OpenNash Jobs](https://jobs.opennash.com/) / [Johnson Controls International](https://jobs.opennash.com/companies/johnson-controls-international/) / Engineer, Customer Service ## Job description ### Who we are Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. ### What you will do To achieve forecast sales target, profit margin and on time delivery. To gain feedback regularly from customers and maintain good relationship. ### How you will do it To handle customers’ inquiry effectively in a timely manner. To work closely with customers to win projects. To feedback to other departments on customers’ comments for improvement. To ensure effective communication with other departments (including Production and Material Control Department) for on time and accurate delivery of finished goods to customer. To perform sales order entering to SAP / ERP system, printing D/O and Invoice. To prepare delivery plan. Safe keep all sale order files according the duration of SOPP requirement To organize and offer excellent service during customers’ visit to the factory (arrange logistics, factory tour, presentation material etc.). To manage customer orders effectively to ensure success in meeting customer expectations. To provide effective and excellence customer support. To uphold safety values, perform work activities in a safe manner and adhere to the responsibilities outlined in “Our Safety Commitment” statement. Any other roles & responsibilities assigned by the superior. What we look for: Bachelor’s degree in engineering. Good written and spoken Bahasa Malaysia and English, knowledge in Mandarin is an advantage. Fresh graduates will be considered. Basic understanding on SAP ERP system. HVAC knowledge. Basic knowledge on logistics (ocean shipment, airfreight, bonded warehousing, container language/types, customs & relevant authorities’ documentation e.g. CJ5 etc) is critical for buyers handling overseas items (import and export). Basic skills in Windows Excel, Words, PowerPoint. ## At a glance - Posted by the employer: Jul 14, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 13, 2026 - Listed for: 91 days - Location: Shah Alam-Selangor-Malaysia - Employment type: Full-time[Apply on Johnson Controls International’s careers site →](https://jci.wd5.myworkdayjobs.com/JCI/job/Shah-Alam-Selangor-Malaysia/Engineer--Customer-Service_WD30273979) ## More jobs at Johnson Controls International ### [Associate Customer Success Manager](https://jobs.opennash.com/companies/johnson-controls-international/jobs/cfba19ed36e9eae54e65/) Chicago-Illinois-United States of America ### [Atención a clientes - Call Center](https://jobs.opennash.com/companies/johnson-controls-international/jobs/8022bf64b2c1627fd15b/) Mexico City-Distrito Federal-Mexico ### [Contact Center Operations Engineer (Onsite)](https://jobs.opennash.com/companies/johnson-controls-international/jobs/cc63f214b0d500b7010c/) ### [Customer Service Agent](https://jobs.opennash.com/companies/johnson-controls-international/jobs/54be5da0835e96dd7bb0/) Bratislava-Bratislava-Slovakia ### [Customer Service Agent with German](https://jobs.opennash.com/companies/johnson-controls-international/jobs/382b34753dbee1892d11/) Bratislava-Bratislava-Slovakia ## Similar jobs at other companies ### [Food Service Customer Service Representative](https://jobs.opennash.com/companies/couche-tard/jobs/d002e32f6351e8e6bc39/) Couche Tard ### [Field Service Technician - Chicago, IL Mobility Customer Service](https://jobs.opennash.com/companies/siemens/jobs/b78bbec4eb6830408f1e/) Siemens ### [Service Line Head for Circularity Services (Electrification & Automation Customer Service)](https://jobs.opennash.com/companies/siemens/jobs/cfe528bb031fdf1eea06/) Siemens ### [Internship: Customer Operations Department: customer service and order management](https://jobs.opennash.com/companies/abb/jobs/049e0b970d53505d0f6e/) ABB · Sant Quirze del Valles, Barcelona, Spain ### [Customer Service Representative](https://jobs.opennash.com/companies/safran/jobs/33f7b49d4bc6ca16e34a/) Safran · Peachtree City OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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