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JD.com · 北京市-北京市 +1 more

# 技术支持工程师

北京市-北京市 +1 more 

Listed on JD.com’s official careers site. Posted August 17, 2026. Check that it is still open and apply there.
[Apply on JD.com’s careers site →](https://campus.jd.com/#/details?id=9281)

[OpenNash Jobs](https://jobs.opennash.com/) / [JD.com](https://jobs.opennash.com/companies/jd/) / 技术支持工程师

## Job description

工作职责
- 在指导下完成标准化技术支持工作，按操作手册和流程规范处理客户问题，确保服务效率与质量。
- 负责一线需求的接收、分类与记录，准确理解并反馈客户问题，保障沟通顺畅。
- 积极学习公司产品知识与技术技能，通过培训考核，持续提升专业能力与问题解决水平。
- 严格遵守技术支持流程与服务标准，确保服务质量达标，并按要求完成服务记录与反馈。 任职要求 1.2026年10月1日-2027年9月30日期间毕业，大专及以上学历，计算机相关专业背景优先 2.普通话标准，具备良好的沟通技巧，与客户有效沟通，能够耐心倾听、安抚客诉用户 3.具备抗压能力和多线程处理事件能力，有责任心和服务意识 4.需要参与7*24倒班

## At a glance
- Posted by the employer: Aug 17, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 63 days
- Location: 北京市-北京市 +1 more[Apply on JD.com’s careers site →](https://campus.jd.com/#/details?id=9281)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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