[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All JD Sports Fashion jobs](https://jobs.opennash.com/companies/jd-sports-fashion/) · [Search jobs](/search/) JD Sports Fashion · Queens County, United States # Customer Service Agent - Days Queens County, United States Customer Support Listed on JD Sports Fashion’s official careers site. Posted September 30, 2026. Check that it is still open and apply there. [Apply on JD Sports Fashion’s careers site →](https://careers.jdplc.com/jobs/9235-customer-service-agent-days) [OpenNash Jobs](https://jobs.opennash.com/) / [JD Sports Fashion](https://jobs.opennash.com/companies/jd-sports-fashion/) / Customer Service Agent - Days ## Job description ### Job/Role Title Customer Service Agent Reporting to: Customer Service Team Manager Location: Kingsway This is a full-time position only, working on a rotating shift pattern across 5 days out of 7. ### Shift Hours Monday to Friday: 6:30am - 7:15pm (8-hour shifts scheduled within these operating hours) ### Weekend shifts 6:30am - 6:00pm Weekend Rotation: Team members are required to work 2 weekends in every 4-week cycle, following a rotating pattern: Week 1: Work full weekend (Saturday & Sunday) ### Week 2 Weekend off Week 3: Work Saturday only Week 4: Weekend off A degree of flexibility is required to support operational needs and ensure coverage across the rota. ### Role Description Role purpose and scope Positively represent the JD plc brand to our customers through multiple channels, by providing effective and efficient resolution’s to customer queries. Dealing with inbound contact, by various channels including phone, email, social media and live chat; to resolve product related questions, issues or complaints both pre and post order. Taking orders by phone and setting clear expectations on delivery timescales when processing telesales orders. Providing technical assistance to customers placing orders on the website. Provide assistance with product related questions, and helping our customers reach an informed decision on their purchases Communicating information about the company’s products and services. Dealing with written communication through email and post, as well as general administrative duties. Accurately recording reasons for customer contacts. Actively encouraging feedback from customers and providing recommendations for improvement to your line manager. Constructively explaining processes and procedures when things occasionally don’t go to plan. Person Specification Previous experience in a customer service role is desirable. You need to have the ability to remain calm and focussed when dealing with challenging situations. Ability to work on own initiative and as part of a team. Being creative and forward thinking in suggesting alternative solutions to resolve customer issues. Understands the need for confidentiality and compliance with legislation. Open and adaptable to change, as a fast-growing business we are constantly developing and improving our systems so the ability to quickly adapt is a must. Flexible approach to working, as we need to cover a 24/7 operation. Can-do attitude, accountable even when something is outside area of responsibility Ability to provide good judgement, even in pressurised situations Is a self-starter and self-sufficient Excellent PC skills Excellent communicator Positive manner ## At a glance - Posted by the employer: Sep 30, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 13, 2026 - Listed for: 13 days - Location: Queens County, United States[Apply on JD Sports Fashion’s careers site →](https://careers.jdplc.com/jobs/9235-customer-service-agent-days) ## More jobs at JD Sports Fashion ### [Fitness Coach](https://jobs.opennash.com/companies/jd-sports-fashion/jobs/511956f358761695bac2/) Queens County, United States ### [10056 Midweight Videographer Size Group](https://jobs.opennash.com/companies/jd-sports-fashion/jobs/997e51adea22928f95be/) ### [10066 Assistant Store Manager](https://jobs.opennash.com/companies/jd-sports-fashion/jobs/e040822061da9689a13f/) ### [10102 Assistant Store Manager](https://jobs.opennash.com/companies/jd-sports-fashion/jobs/dfa21ea7c30525bbb370/) ### [10109 Buying Manager Mens Footwear And Accessories](https://jobs.opennash.com/companies/jd-sports-fashion/jobs/3ba00eb4b41d9db1da26/) ## Similar jobs at other companies ### [Customer Service Agent - MSY](https://jobs.opennash.com/companies/southwest-airlines/jobs/6fd91dba849692204033/) Southwest Airlines · Kenner, Louisiana, United States of America ### [Customer Care Agent I](https://jobs.opennash.com/companies/murphy-usa/jobs/058d6499e5a20f0bec0b/) Murphy USA · United States ### [Ramp Agent (Customer Service Agent) - MSP](https://jobs.opennash.com/companies/delta-air-lines/jobs/4f3a0851fd9794b49a75/) Delta Air Lines · Minneapolis, MN ### [Cargo Agent (Customer Service Agent) - JFK](https://jobs.opennash.com/companies/delta-air-lines/jobs/fc54899b4e9c8d7d9840/) Delta Air Lines · New York, NY ### [Customer Service Agent - ORF in Norfolk, Virginia, United States of America | Airport Operations at Southwest](https://jobs.opennash.com/companies/southwest-airlines/jobs/58e36c3dca6306b8cc9f/) Southwest Airlines · Norfolk, Virginia, United States of America OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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