[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) JD Sports Fashion # Fraud Operations Manager Bury, Greater Manchester, United Kingdom Manager or lead Operations Listed on JD Sports Fashion’s official careers site. Posted November 3, 2026. Check that it is still open and apply there. [Apply on JD Sports Fashion’s careers site →](https://careers.jdplc.com/jobs/9091-fraud-operations-manager) [OpenNash Jobs](https://jobs.opennash.com/) / [JD Sports Fashion](https://jobs.opennash.com/companies/jd-sports-fashion/) / Fraud Operations Manager ## Job description \______________________ JOB TITLE: Fraud Operations Manager REPORTING TO: Multi-Channel Group PAP Manager BASED AT: Kingsway Distribution Centre, Rochdale (Office Based) ### HOURS 8:30am-5pm (Monday-Friday) ### Role Overview Lead the Group Fraud Operations function, driving fraud prevention, detection, and investigation across all channels. Responsible for protecting the business from fraud-related losses while delivering excellent customer outcomes, maintaining strong governance, and leading a high-performing operational team. Leadership & People Lead, coach, and develop a team of Fraud Investigators and Claims Handlers. Drive a high-performance culture focused on accountability, engagement, and continuous improvement. Manage performance, employee relations, development plans, and team wellbeing. Act as a role model for company values and professional standards Fraud Operations & Risk Management Own day-to-day fraud operations, ensuring KPIs and service levels are achieved. Monitor fraud trends, chargeback/dispute rates, and operational performance. Lead high-risk and complex fraud investigations. Produce performance reporting and actionable insights for senior stakeholders. Ensure compliance with policies, regulatory requirements, and audit standards. Adapt controls and processes to mitigate emerging fraud threats. Operational Delivery Oversee the day-to-day Fraud Operations function, ensuring performance targets, service levels, and KPIs are consistently achieved. Monitor team performance through daily and weekly metrics, implementing actions to address any performance gaps. Maintain oversight of key fraud KPIs, including chargeback/dispute rates, proactively managing trends and mitigating risk. Ensure operational resilience through effective resource planning, including holiday approvals, overtime, and peak trading coverage. Ensure payroll inputs and administrative processes are accurate and delivered on time. Continuous Improvement & Collaboration Drive process improvements that reduce loss, improve efficiency, and enhance customer outcomes. Promote a continuous improvement mindset across the team. Collaborate with internal stakeholders, payment providers, and group businesses to strengthen fraud controls and investigations Skills/Experience/Knowledge Needed: Proven background in Fraud, Risk, E-commerce Fraud, or Loss Prevention. Experience leading and developing operational teams. Track record of delivering operational improvements and change initiatives. Strong analytical and problem-solving capability. Advanced Microsoft Excel skills. Experience with fraud detection systems. SQL knowledge (Oracle or equivalent) desirable. Proven ability to coach, train, and develop individuals and teams. Strong communication, stakeholder management, coaching, and influencing skills. ### Benefits Colleague store discount JD gyms discount Salary sacrifice car scheme ## At a glance - Posted by the employer: Nov 3, 2026 - First seen by OpenNash: Nov 10, 2026 - Last checked: Nov 10, 2026 - Listed for: 7 days - Location: Bury, Greater Manchester, United Kingdom[Apply on JD Sports Fashion’s careers site →](https://careers.jdplc.com/jobs/9091-fraud-operations-manager) ## Hiring at JD Sports Fashion - Open jobs: 1,826 - New in the last 7 days: After two weekly collections - Tracked since: Oct 13, 2026 [All JD Sports Fashion jobs](https://jobs.opennash.com/companies/jd-sports-fashion/) · [Weekly hiring report](/reports/hiring/) ## More jobs at JD Sports Fashion ### [People Operations Associate](https://jobs.opennash.com/companies/jd-sports-fashion/jobs/57923ddb9f1875a8617a/) Bury, Greater Manchester, United Kingdom ### [People Operations Associate - 12 Month FTC](https://jobs.opennash.com/companies/jd-sports-fashion/jobs/21cba34e7c4b59b36af9/) Bury, Greater Manchester, United Kingdom ### [Senior Partner Brand Marketing Executive - New Balance](https://jobs.opennash.com/companies/jd-sports-fashion/jobs/804447a1ac8f1aa8ee6f/) Bury, Greater Manchester, United Kingdom ### [General Assistant](https://jobs.opennash.com/companies/jd-sports-fashion/jobs/9c670ed47fc8596226dc/) Antrim and Newtownabbey, United Kingdom ### [General Assistant](https://jobs.opennash.com/companies/jd-sports-fashion/jobs/59d7064d0e69f8a29dc7/) Castleford, West Yorkshire, United Kingdom ## Similar jobs at other companies ### [Associate I, BPS Operations Processing (Fraud Support)](https://jobs.opennash.com/companies/fidelity-national-information-fis/jobs/e8046b90bc60f69e5077/) Fidelity National Information (FIS) · Bagong Pag-asa, Quezon City, Philippines ### [Fraud Consultant - Late Shift Part Time | S1 | Fraud Operations | Swansea | 12 Month FTC](https://jobs.opennash.com/companies/santander/jobs/15d98b62856beafc8cb3/) Santander · Princess House Swansea - TSB ### [Fraud Consultant – Early Shift Part Time | S1 | Fraud Operations | Swansea | 12 Month FTC](https://jobs.opennash.com/companies/santander/jobs/c3c184548e053bed8cf0/) Santander · Princess House Swansea - TSB ### [Fraud Operations Analyst 1 - Fraud and Risk Management](https://jobs.opennash.com/companies/citigroup/jobs/6d4c8faa6b784f749006/) Citigroup · Kuala Lumpur Selangor Malaysia ### [Fraud Operations Specialist](https://jobs.opennash.com/companies/citigroup/jobs/9ad46b253fd0d2d194d0/) Citigroup [Operations jobs](/functions/operations/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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