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J.B. Hunt Transport Services · Lowell, AR

# Customer Experience Representative II

Lowell, Arkansas, United States of America Full-time Customer Support 

Listed on J.B. Hunt Transport Services’s official careers site. Posted October 8, 2026. Check that it is still open and apply there.
[Apply on J.B. Hunt Transport Services’s careers site →](https://jbhunt.wd501.myworkdayjobs.com/Careers/job/Lowell-AR---JB-Hunt-Corporate-A--Marketing/Customer-Experience-Representative-II_00645432-1)

[OpenNash Jobs](https://jobs.opennash.com/) / [J.B. Hunt Transport Services](https://jobs.opennash.com/companies/jb-hunt-transport-services/) / Customer Experience Representative II

## Job description

Under general supervision, the incumbent is responsible for management and execution of customer freight orders to meet volume goals and deliver an exceptional customer experience for a larger and/or more complex customer base. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships, maximize business potential, and assist team members with initial escalations.

### Key Responsibilities
- Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
- Monitor and support on-time delivery, damage-free services, and accurate billing
- Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
- Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
- Enter customer orders into the order management system to track loads and provide necessary information to operations teams
- Obtain and document approval for accessorial charges and spot rates for assigned customers
- Serve as a point of contact for customers regarding load inquiries and capacity availability
- Leverage knowledge to assist with small escalations and/or specialty services Schedule: Friday - Monday | 12:00 PM - 10:00 PM

## Qualifications

### Minimum Qualifications
- High School Diploma/GED with 2-3 years of Customer Service or Sales experience OR Bachelor's Degree with 1 year of Customer Service or Sales experience Preferred Qualifications: Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
- Ability to adjust to new or changing assignments and processes
- Ability to maintain composure under pressure
- Ability to manage multiple priorities
- Ability to maintain professionalism while dealing with difficult individuals Sales focused
- Ability to meet or exceed customer needs and expectations to provide excellent service Embody a customer-centric mindset This position is not eligible for employment-based sponsorship.

### Bachelors

Business Administration/Management, High School (Required), Bachelors: Transportation Logistics, GED (Required) Sales, Customer Service/Account Manager

## At a glance
- Posted by the employer: Oct 8, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 12 days
- Location: Lowell, Arkansas, United States of America
- Employment type: Full-time[Apply on J.B. Hunt Transport Services’s careers site →](https://jbhunt.wd501.myworkdayjobs.com/Careers/job/Lowell-AR---JB-Hunt-Corporate-A--Marketing/Customer-Experience-Representative-II_00645432-1)

## More jobs at J.B. Hunt Transport Services

### [Customer Experience Intern, Summer 2027](https://jobs.opennash.com/companies/jb-hunt-transport-services/jobs/80fd31693319b43b30d1/)

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### [Customer Experience Representative - ICS](https://jobs.opennash.com/companies/jb-hunt-transport-services/jobs/096a6baabbaccf077173/)

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### [Nights Customer Experience Representative - ICS](https://jobs.opennash.com/companies/jb-hunt-transport-services/jobs/1a151174fa8b425fc1c0/)

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### [Accounts Receivable Representative](https://jobs.opennash.com/companies/jb-hunt-transport-services/jobs/f3e30b9665fc5324d33c/)

Lowell, Arkansas, United States of America

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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