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J.B. Hunt Transport Services · West Orange, NJ

# Customer Experience Representative - ICS

West Orange, New Jersey, United States of America Full-time $46,000.00 to $57,500.00 per year Customer Support 

Listed on J.B. Hunt Transport Services’s official careers site. Posted August 25, 2026. Check that it is still open and apply there.
[Apply on J.B. Hunt Transport Services’s careers site →](https://jbhunt.wd501.myworkdayjobs.com/Careers/job/West-Orange-NJ---Executive-Dr/Customer-Experience-Representative---ICS_00640630)

[OpenNash Jobs](https://jobs.opennash.com/) / [J.B. Hunt Transport Services](https://jobs.opennash.com/companies/jb-hunt-transport-services/) / Customer Experience Representative - ICS

## Job description

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

### Key Responsibilities
- Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
- Monitor and support on-time delivery, damage-free services, and accurate billing Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
- Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
- Enter customer orders into the order management system to track loads and provide necessary information to operations teams Obtain and document approval for accessorial charges and spot rates for assigned customers
- Serve as a point of contact for customers regarding load updates and capacity availability

## Qualifications

### Minimum Qualifications
- High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree Preferred Qualifications: Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
- Ability to adjust to new or changing assignments and processes
- Ability to maintain composure under pressure
- Ability to manage multiple priorities
- Ability to maintain professionalism while dealing with difficult individuals Sales focused
- Ability to meet or exceed customer needs and expectations to provide excellent service Embody a customer-centric mindset The expected starting pay range for this position is between $46,000.00 to $57,500.00 per year.

This position is not eligible for employment-based sponsorship.

### Bachelors

Transportation Logistics, Bachelors: Business Administration/Management, GED (Required), High School (Required) Sales, Customer Service/Account Manager

## At a glance
- Posted by the employer: Aug 25, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 56 days
- Location: West Orange, New Jersey, United States of America
- Employment type: Full-time
- Pay: $46,000.00 to $57,500.00 per year[Apply on J.B. Hunt Transport Services’s careers site →](https://jbhunt.wd501.myworkdayjobs.com/Careers/job/West-Orange-NJ---Executive-Dr/Customer-Experience-Representative---ICS_00640630)

## More jobs at J.B. Hunt Transport Services

### [Capacity Procurement Representative](https://jobs.opennash.com/companies/jb-hunt-transport-services/jobs/75e30074fe43c9cdd1e3/)

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### [Sales Development Manager - NJ](https://jobs.opennash.com/companies/jb-hunt-transport-services/jobs/de5ff65738a03a804e16/)

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### [Customer Experience Intern, Summer 2027](https://jobs.opennash.com/companies/jb-hunt-transport-services/jobs/80fd31693319b43b30d1/)

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### [Customer Experience Representative - ICS](https://jobs.opennash.com/companies/jb-hunt-transport-services/jobs/0e3ebd8441d8d764b46f/)

Chicago, Illinois, United States of America

### [Customer Experience Representative - ICS](https://jobs.opennash.com/companies/jb-hunt-transport-services/jobs/4c95ccb130a73aa04882/)

Dallas, Texas, United States of America

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