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J.B. Hunt Transport Services · Lowell, AR

# Customer Experience Appointment Representative

Lowell, Arkansas, United States of America Full-time Administrative 

Listed on J.B. Hunt Transport Services’s official careers site. Posted October 1, 2026. Check that it is still open and apply there.
[Apply on J.B. Hunt Transport Services’s careers site →](https://jbhunt.wd501.myworkdayjobs.com/Careers/job/Lowell-AR---JB-Hunt-Corporate-A--Marketing/Customer-Experience-Appointment-Representative_00646332)

[OpenNash Jobs](https://jobs.opennash.com/) / [J.B. Hunt Transport Services](https://jobs.opennash.com/companies/jb-hunt-transport-services/) / Customer Experience Appointment Representative

## Job description

Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries Key Responsibilities:
- Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
- Track trailer pools to see if customer has available empties to determine scheduling
- Provide documentation to validate customer disputes
- Monitor customer’s freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service
- Resolve appointment requests for key customers with delivery dates within locked out areas
- Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
- Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction

## Qualifications

### Minimum Qualifications
- High School Diploma/GED with 1-2 year of working experience Preferred Qualification: Bachelor's Degree with 1-2 year of working experience
- Ability to multitask
- Ability to communicate effectively over the phone all medium
- Ability to embrace change
- Proficient time-management skills
- Ability to handle a stressful work-environment This position is not eligible for employment-based sponsorship.

### Bachelors

Business Communications, GED (Required), High School (Required), Bachelors: Business Administration/Management Customer Service/Account Manager, Transportation/Logistics, Intermodal

## At a glance
- Posted by the employer: Oct 1, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 19 days
- Location: Lowell, Arkansas, United States of America
- Employment type: Full-time[Apply on J.B. Hunt Transport Services’s careers site →](https://jbhunt.wd501.myworkdayjobs.com/Careers/job/Lowell-AR---JB-Hunt-Corporate-A--Marketing/Customer-Experience-Appointment-Representative_00646332)

## More jobs at J.B. Hunt Transport Services

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### [Customer Experience Support](https://jobs.opennash.com/companies/jb-hunt-transport-services/jobs/f7c46ebd4b458ff2c96a/)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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