[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All J.B. Hunt Transport Services jobs](https://jobs.opennash.com/companies/jb-hunt-transport-services/) · [Search jobs](/search/)

J.B. Hunt Transport Services · Chicago, IL

# Customer Experience Representative - ICS

Chicago, Illinois, United States of America Full-time $47,000-58,800 Customer Support 

Listed on J.B. Hunt Transport Services’s official careers site. Posted October 19, 2026. Check that it is still open and apply there.
[Apply on J.B. Hunt Transport Services’s careers site →](https://jbhunt.wd501.myworkdayjobs.com/Careers/job/Chicago-IL---600-W-Jackson-Blvd/Customer-Experience-Representative---ICS_00649351)

[OpenNash Jobs](https://jobs.opennash.com/) / [J.B. Hunt Transport Services](https://jobs.opennash.com/companies/jb-hunt-transport-services/) / Customer Experience Representative - ICS

## Job description

Under routine supervision, the incumbent is responsible for the execution of customer freight orders to meet volume goals and deliver an exceptional customer experience. This position will exemplify a customer-centric spirit to develop and maintain excellent customer relationships as well as maximize business potential.

### Key Responsibilities
- Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
- Monitor and support on-time delivery, damage-free services, and accurate billing Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
- Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
- Enter customer orders into the order management system to track loads and provide necessary information to operations teams Obtain and document approval for accessorial charges and spot rates for assigned customers
- Serve as a point of contact for customers regarding load updates and capacity availability

## Qualifications

### Minimum Qualifications
- High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree Preferred Qualifications: Ability to effectively transmit, receive, and accurately interpret ideas through various mediums
- Ability to adjust to new or changing assignments and processes
- Ability to maintain composure under pressure
- Ability to manage multiple priorities
- Ability to maintain professionalism while dealing with difficult individuals Sales focused
- Ability to meet or exceed customer needs and expectations to provide excellent service Embody a customer-centric mindset The expected starting pay range for this position is between $47,000-58,800.

This position is not eligible for employment-based sponsorship.

### Bachelors

Transportation Logistics, Bachelors: Business Administration/Management, GED (Required), High School (Required) Sales, Customer Service/Account Manager

## At a glance
- Posted by the employer: Oct 19, 2026
- First seen by OpenNash: Oct 20, 2026
- Last checked: Oct 20, 2026
- Listed for: 1 day
- Location: Chicago, Illinois, United States of America
- Employment type: Full-time
- Pay: $47,000-58,800[Apply on J.B. Hunt Transport Services’s careers site →](https://jbhunt.wd501.myworkdayjobs.com/Careers/job/Chicago-IL---600-W-Jackson-Blvd/Customer-Experience-Representative---ICS_00649351)

## More jobs at J.B. Hunt Transport Services

### [Brokerage Internship, Annual, Fall 2026](https://jobs.opennash.com/companies/jb-hunt-transport-services/jobs/3f6d4d100fbb7650132b/)

Chicago, Illinois, United States of America

### [Manager Trainee](https://jobs.opennash.com/companies/jb-hunt-transport-services/jobs/2a4e6387d2c83ab8f431/)

Chicago, Illinois, United States of America

### [Manager Trainee, January 2027](https://jobs.opennash.com/companies/jb-hunt-transport-services/jobs/47352cdbb74f8bb549cc/)

Chicago, Illinois, United States of America

### [Manager Trainee, May 2027](https://jobs.opennash.com/companies/jb-hunt-transport-services/jobs/8f535bf1d356657d6a3d/)

Chicago, Illinois, United States of America

### [Mobile Technician](https://jobs.opennash.com/companies/jb-hunt-transport-services/jobs/24d76623fa466c5c3331/)

Chicago, Illinois, United States of America

## Similar jobs at other companies

### [Customer Experience Account Representative](https://jobs.opennash.com/companies/nutrien/jobs/c0ce026443f35d975f4e/)

Nutrien · Deerfield, IL, USA

### [Customer Experience Representative](https://jobs.opennash.com/companies/crh/jobs/a7481684a612f8b8bc21/)

CRH · Gilbert, Arizona, United States

### [Customer Experience Representative](https://jobs.opennash.com/companies/crh/jobs/7b4387dd41f7af264c09/)

CRH · Lawrenceville, Georgia, United States

### [Customer Experience Banker](https://jobs.opennash.com/companies/huntington-bank/jobs/b57e8a0471160f6f47eb/)

Huntington Bank · Bridgeport, OH

### [Customer Experience Banker](https://jobs.opennash.com/companies/huntington-bank/jobs/6bf97ccfa5299b9672a2/)

Huntington Bank · Pittsburgh, PA

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)