[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Jackson Financial jobs](https://jobs.opennash.com/companies/jackson-financial/) · [Search jobs](/search/) Jackson Financial · Lansing, MI # Operations Associate I Lansing, MI Full-time Operations Listed on Jackson Financial’s official careers site. Posted October 10, 2026. Check that it is still open and apply there. [Apply on Jackson Financial’s careers site →](https://jackson.wd1.myworkdayjobs.com/Jackson_Careers/job/Lansing-MI/Operations-Associate-I_REQ-03989-1) [OpenNash Jobs](https://jobs.opennash.com/) / [Jackson Financial](https://jobs.opennash.com/companies/jackson-financial/) / Operations Associate I ## Job description If you are an internal associate, please login to Workday and apply through Jobs Hub. ### Job Purpose The Operations Associate I processes standard client and producer transactions and ensures all information is in "good order" for processing. ### Essential Responsibilities Processes standard transactions using documented procedures and multiple software applications. Identifies and escalates issues for resolution when necessary. Communicates with internal associates and external customers or agents regarding outstanding requirements. Documents status of transactions and contacts received and initiated. Answers inbound calls from internal or external customers and/or makes outbound calls to customers. ### Other Duties Must meet departmental production and quality standards related to product or level. (i.e. case/transaction handling time, effective date adjustment transactions, adherence to documentation/verification standards, customer communication standards, etc.)Performs other duties and/or projects as assigned. Knowledge, Skills and Abilities Ability to learn and understand basic life and annuity product information. Basic understanding of financial implications arising from processing errors. Ability to read and carry out detailed written procedures. Good verbal and written communication skills to interact professionally with coworkers, management and external customers. Ability to communicate company processing requirements and procedures. Ability to navigate and utilize multiple software and mainframe computer applications. Ability to type 35 words per minute. Ability to work independently and in a team environment. Ability to effectively manage the demands of a high volume, imaged based work environment. ### Qualifications H.S. Diploma or equivalent (G.E.D.). required. 1+ years work experience required. Benefits and Compensation Hourly pay rate of $20.60 Promotional consideration (twice annually) Annual bonus and merit programs Annual paid time off and 10 paid holidays 401(k) contributions Other November Start Date Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments. ## At a glance - Posted by the employer: Oct 10, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 8 days - Location: Lansing, MI - Employment type: Full-time[Apply on Jackson Financial’s careers site →](https://jackson.wd1.myworkdayjobs.com/Jackson_Careers/job/Lansing-MI/Operations-Associate-I_REQ-03989-1) ## More jobs at Jackson Financial ### [Operations Manager, People & Performance](https://jobs.opennash.com/companies/jackson-financial/jobs/09ec22ae6bf74538afaf/) Lansing, MI ### [Project Manager](https://jobs.opennash.com/companies/jackson-financial/jobs/79387f27dd2ee6c4cb03/) Lansing, MI ### [Accounting Policy Lead](https://jobs.opennash.com/companies/jackson-financial/jobs/e18bd326f9c8e981fc3d/) Lansing, MI ### [Accounting Specialist, Operations](https://jobs.opennash.com/companies/jackson-financial/jobs/68dd1c99fffb714703b7/) Lansing, MI ### [Administrative Assistant, Insurance Legal & Compliance](https://jobs.opennash.com/companies/jackson-financial/jobs/7d03fb9251725831680d/) Lansing, MI ## Similar jobs at other companies ### [Principal Network Operations Engineer / IT Operations Specialist (US)](https://jobs.opennash.com/companies/td-bank-group/jobs/7046ef8aa3f9b051b939/) TD Bank Group · Mount Laurel, New Jersey ### [Operations Engineer](https://jobs.opennash.com/companies/lockheed-martin/jobs/99c12554081f66d51634/) Lockheed Martin · Orlando, FL ### [Operations Manager](https://jobs.opennash.com/companies/equity-residential/jobs/726309836c7d58ba1c89/) Equity Residential · Durham, NC ### [(USA) Operations Manager](https://jobs.opennash.com/companies/walmart/jobs/272acf9dff48977a5f7e/) Walmart · United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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