[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Jackson Financial jobs](https://jobs.opennash.com/companies/jackson-financial/) · [Search jobs](/search/) Jackson Financial · Lansing, MI # Client Service Advocate Lansing, MI Full-time Customer Support Listed on Jackson Financial’s official careers site. Posted October 15, 2026. Check that it is still open and apply there. [Apply on Jackson Financial’s careers site →](https://jackson.wd1.myworkdayjobs.com/Jackson_Careers/job/Lansing-MI/Client-Service-Advocate_REQ-03931-1) [OpenNash Jobs](https://jobs.opennash.com/) / [Jackson Financial](https://jobs.opennash.com/companies/jackson-financial/) / Client Service Advocate ## Job description If you are an internal associate, please login to Workday and apply through Jobs Hub. ### Job Purpose Provides world-class customer service and support to business partners, customers, internal associates and other financial firms by responding to questions regarding product features, benefits and administrative requirements. Responsible for documentation, performing account maintenance changes and resolving basic issues. ### Essential Job Duties & Responsibilities Answers incoming telephone calls from our business partners, customers and internal associates regarding new or existing Jackson accounts on one or more lines of business (e.g. new business or inforce aspects on one or more trained product lines). Responds to questions regarding product features, benefits, account status and transfers of assets from other financial firms. Effectively communicates administrative “good order” requirements, processes and procedures. Documents interactions with customer contacts received and initiated. Utilizes multiple technology-based applications simultaneously. Identifies and resolves basic customer service issues; escalates issues for resolution as necessary. Drafts and distributes requests to associates or areas using work tracking or email systems. Follows up with internal and external customers. Demonstrates strong customer service. ### Other Duties Must meet departmental production and quality standards related to product and job levels (i.e., average daily call volume, average call handle time, target quality scores, adherence to documentation/standards, etc.). Other duties as assigned. Knowledge, Skills & Abilities Ability to learn and understand features and administrative requirements for assigned product lines. Ability to acquire understanding of Jackson’s multiple product lines, distribution channels and organizational structure. Good verbal and written communication skills to interact professionally with business partners, customers, coworkers and management. Ability to actively listen, interpret customer requests and respond with the appropriate information. Ability to navigate and utilize multiple software and mainframe computer applications simultaneously to resolve customer service issues. Ability to work independently as well as in a team environment. Ability to effectively manage the demands of a high volume, image based, and phone monitored work environment. ### Education and Experience High School diploma or equivalent required; some college or degree preferred. 1+ years of customer service experience. Certifications, Licenses, Registrations FINRA Series 6 license required for associates servicing variable annuity and/or variable life lines of business, within 90 days of hire. FINRA Series 6 license strongly preferred for all other lines of business within 6 months of hire. Benefits and Compensation Hourly pay rate of $22.10 Promotional consideration (twice annually) Annual bonus and merit programs Annual paid time off and 10 paid holidays 401(k) contributions Job Level that this position reports to (i.e., Supervisor, Manager, Director, etc.): Manager Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments. ## At a glance - Posted by the employer: Oct 15, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Lansing, MI - Employment type: Full-time[Apply on Jackson Financial’s careers site →](https://jackson.wd1.myworkdayjobs.com/Jackson_Careers/job/Lansing-MI/Client-Service-Advocate_REQ-03931-1) ## More jobs at Jackson Financial ### [Accounting Policy Lead](https://jobs.opennash.com/companies/jackson-financial/jobs/e18bd326f9c8e981fc3d/) Lansing, MI ### [Accounting Specialist, Operations](https://jobs.opennash.com/companies/jackson-financial/jobs/68dd1c99fffb714703b7/) Lansing, MI ### [Administrative Assistant, Insurance Legal & Compliance](https://jobs.opennash.com/companies/jackson-financial/jobs/7d03fb9251725831680d/) Lansing, MI ### [Contract Analyst II](https://jobs.opennash.com/companies/jackson-financial/jobs/39549ebf86454e09821c/) Lansing, MI ### [Director, Investment Accounting](https://jobs.opennash.com/companies/jackson-financial/jobs/b34323feac62d599fd52/) Lansing, MI ## Similar jobs at other companies ### [Client Service Advisor](https://jobs.opennash.com/companies/huntington-bank/jobs/11e6ee9bfc8ed18cda94/) Huntington Bank · Hagerstown, MD ### [Client Service Associate II](https://jobs.opennash.com/companies/jpmorganchase/jobs/9861d9bf71b8afa533e1/) JPMorganChase · Columbus, OH, United States ### [Client Service Implementation Analyst](https://jobs.opennash.com/companies/jpmorganchase/jobs/05540db61529313e0382/) JPMorganChase · Chicago, IL, United States ### [Client Service Advisor - Merchant Services](https://jobs.opennash.com/companies/huntington-bank/jobs/39e26b25968a32a8f206/) Huntington Bank · Hagerstown, MD ### [Provider Relations Advocate](https://jobs.opennash.com/companies/unitedhealth-group/jobs/bcc7420eb9ad6aaf76f9/) UnitedHealth Group · McAllen, Texas OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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