[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Iron Mountain jobs](https://jobs.opennash.com/companies/iron-mountain/) · [Search jobs](/search/) Iron Mountain · COL +2 more # CoE Customer Success Specialist COL +2 more Full-time Customer Support Listed on Iron Mountain’s official careers site. Posted October 13, 2026. Check that it is still open and apply there. [Apply on Iron Mountain’s careers site →](https://ironmountain.wd5.myworkdayjobs.com/iron-mountain-jobs/job/COL--Distrito-Capital-de-Bogot--Autopista-Medellin-Km-15-Vereda-Offices-Vuelta-Grande/CoE-Customer-Success-Specialist_J0108451) [OpenNash Jobs](https://jobs.opennash.com/) / [Iron Mountain](https://jobs.opennash.com/companies/iron-mountain/) / CoE Customer Success Specialist ## Job description At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking an adaptable Customer Success Specialist to join our Customer Success & Account Management team. As a Customer Success Specialist, you will play a crucial role in managing relationships and accelerating growth for Iron Mountain’s key enterprise accounts. Here, your operational background and customer-first mindset will directly elevate customer relationships, streamline processes, and drive impactful service delivery across our accounts. In this role, you’ll have the opportunity to collaborate with internal and external stakeholders to turn everyday challenges into seamless, value-driven solutions. ### What You’ll Do Lead Day-to-Day Account Support & Escalation Management: Oversee operational activities including service changes, inventory transfers, billing inquiries, and swift issue resolution. ### Drive Customer Onboarding & Self-Serve Training Educate client teams on Iron Mountain's digital self-serve tools and assist with structured account onboarding and restructures. ### Perform Continuous Process Improvement & Root Cause Analysis Review customer processes regularly to identify efficiency opportunities, resolve systemic issues, and prevent repeat escalations. ### Manage Key Stakeholders & Customer Reviews Collaborate closely with internal cross-functional teams and participate in monthly or quarterly business reviews alongside CSMs and GAMs. ### What You’ll Bring Proven experience in a customer success, account management, or client-facing operational role. Strong background combining operational expertise with sales awareness to drive account growth and client satisfaction. Exceptional communication and stakeholder management skills with a track record of effective case resolution within agreed SLAs. Analytical mindset with experience in invoice review, spend analysis, and process optimization. ### What We Offer Competitive compensation and benefits aligned with experience. ### Shifts Ability to work flexible shifts as needed to support business and customer requirements. Flexible work options to support work–life balance. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning and professional growth. Ready to elevate customer relationships and grow your career with us? Apply today to join the Iron Mountain team! ### Category Sales ## At a glance - Posted by the employer: Oct 13, 2026 - First seen by OpenNash: Oct 18, 2026 - Last checked: Oct 18, 2026 - Listed for: 5 days - Location: COL +2 more - Employment type: Full-time[Apply on Iron Mountain’s careers site →](https://ironmountain.wd5.myworkdayjobs.com/iron-mountain-jobs/job/COL--Distrito-Capital-de-Bogot--Autopista-Medellin-Km-15-Vereda-Offices-Vuelta-Grande/CoE-Customer-Success-Specialist_J0108451) ## More jobs at Iron Mountain ### [Agente de servicio al cliente bilingüe](https://jobs.opennash.com/companies/iron-mountain/jobs/366e19c97248380d582c/) COL +2 more ### [Analista Junior de Cobranzas](https://jobs.opennash.com/companies/iron-mountain/jobs/2b4b53e70f4cbdcca498/) COL +2 more ### [Customer Care Associate](https://jobs.opennash.com/companies/iron-mountain/jobs/70ec1fb0598f70d47bc3/) COL +2 more ### [Customer Care Specialist](https://jobs.opennash.com/companies/iron-mountain/jobs/99a7631921de4e7be07a/) COL +2 more ## Similar jobs at other companies ### [Customer Success Manager](https://jobs.opennash.com/companies/siemens/jobs/8f0a1e95a87327090bbf/) Siemens ### [Customer Success Account Management](https://jobs.opennash.com/companies/microsoft/jobs/968dc3344ecd103de2e5/) Microsoft · Finland, Uusimaa, Espoo ### [Customer Success Account Management](https://jobs.opennash.com/companies/microsoft/jobs/159785c3b30d850d9200/) Microsoft · Poland, Mazowieckie, Warsaw ### [Customer Success Adoption Analyst](https://jobs.opennash.com/companies/siemens/jobs/ded519a15360458eab3d/) Siemens ### [Customer Success Management Analyst with Greek (SAS)](https://jobs.opennash.com/companies/accenture/jobs/9b5f0ff92f7f72e297e5/) Accenture OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)