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Intuitive · Tokyo, JAPAN

# Professional Education Manager, Customer Training

Tokyo, JAPAN Full-time Manager or lead Education & Training 

Listed on Intuitive’s official careers site. Posted September 17, 2026. Check that it is still open and apply there.
[Apply on Intuitive’s careers site →](https://jobs.smartrecruiters.com/Intuitive/744000150008589-professional-education-manager-customer-training)

[OpenNash Jobs](https://jobs.opennash.com/) / [Intuitive](https://jobs.opennash.com/companies/intuitive/) / Professional Education Manager, Customer Training

## Job description

### Essential Job Duties
- Lead one or more clinical verticals to develop surgeon-led training programs for surgeons and staff
- Identify high volume users and opinion leaders who have the potential to host courses as a Teacher surgeon
- Vet and onboard Teacher KOLs based on capacity, personality, and willingness to be coached
- Provide feedback to existing Teacher KOLs on delivery, presentation, and lab execution
- Participate in discussions with marketing counterparts on Teacher KOL selection, society partnership, forecasting and course planning
- Work with commercial counterparts to create strategy and drive adoption within assigned verticals
- Ensure that courses are utilized effectively in order to support training and sales strategies
- Create and revise course agendas and obtain regulatory approval
- Work with their next-level manager to use data in order to forecast appropriate course mixes within assigned clinical verticals
- Work with Customer Training Support and Customer Training Managers to coordinate events in labs nationwide in alignment with forecasts
- Attend surgical society events to build relationships with Key Opinion Leaders, high- volume surgeons, and administrators
- Aid in development and evaluation of alternate training modalities as necessary
- Liaise with other medical device companies to provide enhanced support and material for Intuitive Surgeon-Led courses
- Conduct technology training programs for surgical teams, residents and fellows at designated training centers and remote centers as needed
- Work with Customer Training team in a creative, dependable, and flexible manner to improve existing training programs
- Create and run reports on Salesforce.com and Tableau to identify trends and opportunities within assigned clinical vertical
- Provide 4 or more Technical Trainings per quarter, if needed
- Provide occasional support of the da Vinci® System in a hospital operating room

## Qualifications

### Required Skills and Experience
- 6+ years of experience including 3+ years of Training / Professional Education experience
- Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications or Education
- High capacity and excellent problem-solving skills
- Solid organizational skills and ability to operate independently
- Professional work ethic
- Excellent oral and written communication skills
- Strong interpersonal skills
- Ability to travel up to 50%

### Preferred Skills and Experience
- Medical-device experience preferred
- Knowledge of adult learning principles preferred

## At a glance
- Posted by the employer: Sep 17, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 33 days
- Location: Tokyo, JAPAN
- Employment type: Full-time[Apply on Intuitive’s careers site →](https://jobs.smartrecruiters.com/Intuitive/744000150008589-professional-education-manager-customer-training)

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