[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Intuitive jobs](https://jobs.opennash.com/companies/intuitive/) · [Search jobs](/search/) Intuitive · Sunnyvale, CA # SFDC - Service Cloud Solutions Architect Sunnyvale, CA, United States Full-time IT & Infrastructure Listed on Intuitive’s official careers site. Posted September 3, 2026. Check that it is still open and apply there. [Apply on Intuitive’s careers site →](https://jobs.smartrecruiters.com/Intuitive/744000147358177-sfdc-service-cloud-solutions-architect) [OpenNash Jobs](https://jobs.opennash.com/) / [Intuitive](https://jobs.opennash.com/companies/intuitive/) / SFDC - Service Cloud Solutions Architect ## Job description ### Position Summary We are seeking a highly experienced Salesforce Service Cloud Architect to lead the design and implementation of scalable customer service and support solutions for the medical device industry. The ideal candidate will have deep expertise in Salesforce Service Cloud architecture, enterprise CRM transformation, and customer support operations, along with hands-on experience leading complex implementation programs. This role requires a strong technology leader who can partner with business stakeholders to modernize customer support processes, improve agent productivity, enhance customer experience, and deliver scalable enterprise solutions integrated with multiple business systems. ### Key Responsibilities Lead architecture, design, and implementation of enterprise Salesforce Service Cloud solutions. Partner with customer support, technical support, field service, quality, training, and commercial operations teams to define business requirements and scalable CRM solutions. ### Design and implement solutions leveraging Case Management Omni-Channel Routing Knowledge Management Entitlements & SLAs CTI / Telephony Integration Digital Engagement Customer Communities / Experience Cloud Chatbots and AI-powered support Email-to-Case and Web-to-Case Service Console Define enterprise architecture standards, integration frameworks, and data governance strategies. Lead discovery sessions, solution workshops, architecture reviews, and roadmap planning. Provide hands-on technical leadership for Salesforce configuration, customization, integrations, and deployment activities. Design integrations with ERP, product management, entitlement systems, field service, and enterprise platforms. Collaborate with business leaders to improve customer support KPIs including case resolution time, customer satisfaction, and agent efficiency. Ensure solutions align with compliance and validation requirements within regulated medical device environments. Mentor developers, administrators, architects, and business analysts on Salesforce best practices. Support release planning, DevOps processes, environment strategy, and governance. ## Qualifications ### Required Qualifications Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field. 10+ years of Salesforce platform experience. 5+ years of hands-on Salesforce Service Cloud implementation experience. Proven experience leading large-scale CRM and customer service transformation initiatives. Strong expertise in: Salesforce Service Cloud Experience Cloud Salesforce Platform Architecture Customer Support Operations Experience working in medical device, healthcare technology, or regulated industries. Strong understanding of customer service processes, support operations, and service lifecycle management. Hands-on experience with: Apex Lightning Web Components (LWC) Salesforce Flow APIs and Integration Patterns Data Migration and Data Governance Experience integrating Salesforce with ERP, telephony, knowledge management, and enterprise applications. Strong communication, leadership, and stakeholder management skills. Experience working within Agile and DevOps delivery models. ### Preferred Qualifications Salesforce certifications such as: Salesforce Certified System Architect Salesforce Application Architect Service Cloud Consultant Integration Architect Experience Cloud Consultant Agentforce / AI-powered customer support Knowledge of FDA-regulated environments and validation processes. Experience leading global delivery and offshore/onshore teams. ## At a glance - Posted by the employer: Sep 3, 2026 - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 13, 2026 - Listed for: 40 days - Location: Sunnyvale, CA, United States - Employment type: Full-time[Apply on Intuitive’s careers site →](https://jobs.smartrecruiters.com/Intuitive/744000147358177-sfdc-service-cloud-solutions-architect) ## More jobs at Intuitive ### [Digital Workplace Enablement Lead](https://jobs.opennash.com/companies/intuitive/jobs/0472fb96492ec82f576e/) Sunnyvale, CA, United States ### [IT PLM and Engineering Solution Architect](https://jobs.opennash.com/companies/intuitive/jobs/f9a46e7c6e18e218f8eb/) Sunnyvale, CA, United States ### [IT Sourcing Manager](https://jobs.opennash.com/companies/intuitive/jobs/72415f829a8eda10c34a/) Sunnyvale, CA, United States ### [Manager, IT Applications](https://jobs.opennash.com/companies/intuitive/jobs/28968ce937491288116a/) Sunnyvale, CA, United States ### [SFDC - Field Service Solution Architects](https://jobs.opennash.com/companies/intuitive/jobs/7feaa610da588d3fe206/) Sunnyvale, CA, United States ## Similar jobs at other companies ### [Senior Cloud Solution Architect, Cloud & AI Business Solutions](https://jobs.opennash.com/companies/microsoft/jobs/cfd72a38f50d7455f2aa/) Microsoft · United States, Multiple Locations ### [Principal Cloud Solution Architect, Cloud and Agentic AI Solutions - New York](https://jobs.opennash.com/companies/microsoft/jobs/a1bb5c743dfdfbcbecab/) Microsoft · United States, New York ### [Senior Cloud Solutions Engineer](https://jobs.opennash.com/companies/general-dynamics/jobs/787ec6eb746556567c7f/) General Dynamics · Silver Spring, MD, US ### [Cloud Lead Infrastructure Engineer - Technical Solutions Engineering](https://jobs.opennash.com/companies/jpmorganchase/jobs/45612cb6c80e7eb2cf41/) JPMorganChase · Jersey City, NJ, United States ### [Food Service Worker - Simtra BioPharma Solutions](https://jobs.opennash.com/companies/aramark/jobs/0c818e6c9e02fcfe67f4/) Aramark · Bloomington, IN, US [Jobs in Sunnyvale, CA](/locations/us/ca/sunnyvale/)[Jobs in California](/locations/us-ca/)[IT & Infrastructure jobs](/functions/it-infrastructure/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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