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International Paper · Waterloo, IA

# Customer Service Manager

Waterloo, IA, United States Full-time Manager or lead $89,000 - $118,600 Customer Support 

Listed on International Paper’s official careers site. Posted October 15, 2026. Check that it is still open and apply there.
[Apply on International Paper’s careers site →](https://iazbqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2004452)

[OpenNash Jobs](https://jobs.opennash.com/) / [International Paper](https://jobs.opennash.com/companies/international-paper/) / Customer Service Manager

## Job description

### Position Title

Customer Service Manager Pay Rate: $89,000 - $118,600 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.

### Category/Shift

Full Time Physical Location: Waterloo, IA The Job You Will Perform: Responsible for providing overall direction and leadership to the customer support teams. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.

Act as a front-line decision maker, managing major and significant customer accounts; some having enterprise agreements. Provide significant process and/or product expertise and be a subject matter expert resource for other team members. Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

### The Skills You Will Bring

High school diploma or GED Preferred Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience. Preferred experience working in a manufacturing environment Preferred computer data-entry experience Eight or more years of customer relations experience in the Corrugated Box Industry Builds Effective Teams Collaborates Customer focus Decision quality Directs Work Drives Engagement Ensures Accountability Manages conflict

## At a glance
- Posted by the employer: Oct 15, 2026
- First seen by OpenNash: Oct 17, 2026
- Last checked: Oct 17, 2026
- Listed for: 2 days
- Location: Waterloo, IA, United States
- Employment type: Full-time
- Pay: $89,000 - $118,600[Apply on International Paper’s careers site →](https://iazbqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2004452)

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