[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) International Flavors & Fragrances · Brabrand, Denmark # Customer Service Representative Brabrand, Denmark Customer Support Listed on International Flavors & Fragrances’s official careers site. Posted October 28, 2026. Check that it is still open and apply there. [Apply on International Flavors & Fragrances’s careers site →](https://iff.wd5.myworkdayjobs.com/IFF_Careers/job/Brabrand-Denmark/Customer-Service-Representative_R23000-1) [OpenNash Jobs](https://jobs.opennash.com/) / [International Flavors & Fragrances](https://jobs.opennash.com/companies/international-flavors-fragrances/) / Customer Service Representative ## Job description ### Job Summary Receive and process customer orders, inquiries, and/or complaints covering items or products ordered. Maintain an ongoing relationship with select Are you passionate about delivering exceptional customer experience while ensuring seamless order fulfilment across global markets? In this role, you will be responsible for managing customer orders, inquiries, and complaints across both domestic and export markets. Acting as a key point of contact, you will build and maintain strong relationships with customers and sales teams while ensuring smooth communication and timely resolution of issues. You will oversee the end-to-end Order-to-Cash process, ensuring accurate order processing, on-time delivery, and proactive follow-up. Success in this role requires strong analytical skills, sound judgment, and a customer-focused mindset, combined with solid knowledge of products, processes, and cross-functional collaboration. This role is based on-site in Brabrand with an option to work max. 2 days per week from home. Be part of a collaborative, customer-focused, and high-performing team where together we can achieve greatness and make a real impact. Your potential is our inspiration! IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. ### Where You’ll - Make a Difference - Manage end-to-end Order-to-Cash (O2C) processes for domestic and export customer orders - Receive, process, and monitor customer orders, ensuring accuracy, completeness, and timely execution - Act as a key point of contact for customers, handling inquiries, order updates, and issue resolution - Coordinate and manage customer complaints, ensuring timely investigation and resolution in collaboration with internal stakeholders Proactively follow up on order fulfilment status, identifying and resolving potential delays - Collaborate cross-functionally with Sales, Supply Chain, Logistics, Planning, and Finance teams to ensure seamless operations - Build and maintain strong relationships with assigned customers and internal sales teams - Apply product, process, and customer knowledge to provide tailored support and solutions - Identify process improvement opportunities and contribute to continuous improvement initiatives and best practice sharing - Ensure compliance with internal policies, export regulations, and customer-specific requirements What - Makes You the Right Fit Experience in customer service, order management, or supply chain operations (B2B environment preferred) - Strong understanding of Order-to-Cash processes, including order entry, fulfilment, and invoicing - Excellent communication skills with the ability to manage customer relationships professionally and effectively High level of attention to detail and accuracy in transactional work - Strong problem-solving skills with the ability to manage multiple priorities and resolve issues proactively - Ability to collaborate across functions and cultures and work effectively in a matrix organization Being a teamplayer Customer-centric mindset with a proactive and solution-oriented approach Experience with working with ERP systems (e.g., SAP, Workday) is an advantage Fluency in English and Danish; additional languages are a plus How Would You Stand Out? Experience with managing export orders and understanding international trade requirements Proven track record of driving process improvements or automation initiatives Confidence in handling complex customer situations with professionalism and empathy Why Choose Us? Be part of a global organization with strong values and a commitment to sustainability Opportunity to work in a dynamic, international environment with diverse stakeholders Continuous learning and development opportunities to grow your career Collaborative and inclusive culture where your contributions matter Competitive compensation and benefits package Flexible working arrangements supporting work-life balance Interested? Please submit your application and CV to us! We review applications on an ongoing basis and may invite the most suitable candidates to interviews during the application period. As we will close the posting early as soon as we find the right candidate, we encourage you to apply as soon as possible. Please note that all applications must be submitted exclusively through our Workday recruitment system. For your awareness, IFF has announced its intention to sell its Food Ingredients business to CVC Capital Partners. The sale is presently expected to close in the first half of 2027, pending regulatory approvals and other closing conditions. The Food Ingredients business unit will remain a part of IFF until close and, at such time, it will transition to CVC Capital Partners. In applying for this position, you acknowledge your awareness that the position is a part of the Food Ingredients business unit and has been identified to transition to CVC Capital Partners. We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more ## At a glance - Posted by the employer: Oct 28, 2026 - First seen by OpenNash: Oct 25, 2026 - Last checked: Nov 1, 2026 - Listed for: 7 days - Location: Brabrand, Denmark[Apply on International Flavors & Fragrances’s careers site →](https://iff.wd5.myworkdayjobs.com/IFF_Careers/job/Brabrand-Denmark/Customer-Service-Representative_R23000-1) ## Hiring at International Flavors & Fragrances - Open jobs: 339 - New in the last 7 days: After two weekly collections - Tracked since: Jul 12, 2026 [All International Flavors & Fragrances jobs](https://jobs.opennash.com/companies/international-flavors-fragrances/) · [Weekly hiring report](/reports/hiring/) ## More jobs at International Flavors & Fragrances ### [EHS & Quality Assurance Manager](https://jobs.opennash.com/companies/international-flavors-fragrances/jobs/ff6174f1f33bc2b6b8a5/) Brabrand, Denmark ### [HR Business Partner](https://jobs.opennash.com/companies/international-flavors-fragrances/jobs/2380b69b586d8fc5fe38/) Brabrand, Denmark ### [Internship and Thesis opportunities at IFF (Spring 2027)](https://jobs.opennash.com/companies/international-flavors-fragrances/jobs/c75de386b43a0c8225eb/) Brabrand, Denmark ### [Customer Service](https://jobs.opennash.com/companies/international-flavors-fragrances/jobs/796c447d5c4f21d1e92b/) Taubate, Brazil ### [Customer Service Representative](https://jobs.opennash.com/companies/international-flavors-fragrances/jobs/d06bcb800f8a3aac6ef2/) Bogota, Colombia ## Similar jobs at other companies ### [Customer Service Representative](https://jobs.opennash.com/companies/cigna/jobs/e4bf10b6a30258264ad4/) Cigna · Madrid, Spain ### [Customer Service Representative](https://jobs.opennash.com/companies/cencora/jobs/dfa9a87bd1b4f2ad4ed8/) Cencora · Hoofddorp, Netherlands ### [Customer Service Representative](https://jobs.opennash.com/companies/cargill/jobs/8a2a41e5a6af48e5b0c1/) Cargill · Clavet, Canada ### [Customer Service Representative](https://jobs.opennash.com/companies/cargill/jobs/02fba5432e9bae74e2f9/) Cargill · Mequinenza, Spain OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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