[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) IntercontinentalExchange · London, United Kingdom +1 more # Senior Client Support Specialist London, United Kingdom +1 more Full-time Senior individual contributor Listed on IntercontinentalExchange’s official careers site. Posted October 30, 2026. Check that it is still open and apply there. [Apply on IntercontinentalExchange’s careers site →](https://globalcareers-ice.icims.com/jobs/14033/login) [OpenNash Jobs](https://jobs.opennash.com/) / [IntercontinentalExchange](https://jobs.opennash.com/companies/intercontinentalexchange/) / Senior Client Support Specialist ## Job description ICE Data Services (IDS), a leading provider of financial market data, has an opening for a Senior Client Support Specialist to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities and Credit) and 100s of instrument types. Client Support Specialists are responsible for answering clients’ questions and managing and escalating production issues. The team oversees customer support for ICE Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the company’s products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company. ### Responsibilities Onboard and off-board clients for ICE Data Derivatives products and services Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations - Provide timely and accurate response to all client inquiries - Provide support for any file delivery failures - Escalate issues with internal groups to resolve issues with urgency, when applicable - Maintain strong relationships with clients and internal teams - Ensure up-to-date documentation of policies, procedures and work processes periodically - Knowledge and Experience - Bachelor’s or equivalent university degree in Economics, Finance or a related discipline - 3 years of experience in a similar support or client-facing role - Excellent verbal and written English language skills - Excellent time-management and organizations skills - Strong analytical and problem-solving skills with attention to detail and follow-up - Ability to interact with external clients, as well as internal business units Working knowledge of SalesForce, Service Now, MS Office, FTP (an advantage.) The working hours will be 5 days per week, Monday to Friday ## At a glance - Posted by the employer: Oct 30, 2026 - First seen by OpenNash: Nov 1, 2026 - Last checked: Nov 1, 2026 - Listed for: 2 days - Location: London, United Kingdom +1 more - Employment type: Full-time[Apply on IntercontinentalExchange’s careers site →](https://globalcareers-ice.icims.com/jobs/14033/login) ## Hiring at IntercontinentalExchange - Open jobs: 328 - New in the last 7 days: After two weekly collections - Tracked since: Jul 11, 2026 [All IntercontinentalExchange jobs](https://jobs.opennash.com/companies/intercontinentalexchange/) · [Weekly hiring report](/reports/hiring/) ## More jobs at IntercontinentalExchange ### [Financial Engineer](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/d90845995499fa7537f7/) London, United Kingdom +1 more ### [Analyst, EUC](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/957fc08b17e9351f2f60/) Atlanta, Georgia ### [Analyst, EUC](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/2bfc52f4624cf13f4bf0/) Central, Hong Kong ### [Analyst, EUC](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/b16e4169ba4323e25405/) Hyderabad, India ### [Analyst, EUC](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/0c174bd10ebe51c219ed/) Jacksonville, Florida ## Similar jobs at other companies ### [CDI/Responsable Support Client / Customer Support Manager (H/F)](https://jobs.opennash.com/companies/totalenergies/jobs/9a800560ef555b79fbe2/) TotalEnergies ### [Associate Client Support](https://jobs.opennash.com/companies/jpmorganchase/jobs/e74aee027842c6c6f250/) JPMorganChase · Mumbai, Maharashtra, India ### [Client Support - Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/7e19a311f7d6f6b3e974/) JPMorganChase · Bengaluru, Karnataka, India ### [Client Support Officer, Integrated Service Operations](https://jobs.opennash.com/companies/ntt/jobs/c374fe6305bcf0da68c5/) NTT · Bangkok, Thailand ### [Intel Client Technologist & Technical Sales Support](https://jobs.opennash.com/companies/lenovo-group/jobs/ab6a65494435fd7098f3/) Lenovo Group · Spain, Madrid OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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